Create a bespoke document in minutes, Â or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
SLA With Vendor
"I need an SLA With Vendor agreement for a cloud hosting provider in Singapore who will be managing our mission-critical data infrastructure, with strict uptime requirements of 99.99% and substantial service credits for any breaches."
1. Parties: Identification and details of the service provider and customer
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Service Descriptions: Detailed description of services to be provided
5. Service Levels: Specific performance metrics and standards
6. Service Credits: Compensation mechanism for service level failures
7. Measurement and Reporting: How service levels will be measured and reported
8. Term and Termination: Duration and termination provisions
1. Data Protection: Provisions governing the handling and protection of personal data under PDPA requirements
2. Business Continuity: Disaster recovery and business continuity provisions for ensuring service continuity
3. Change Management: Process and procedures for implementing changes to services or agreement terms
4. Security Requirements: Specific security obligations and compliance requirements for service delivery
1. Schedule 1 - Service Level Metrics: Detailed performance metrics, calculations, and measurement methodologies
2. Schedule 2 - Pricing Schedule: Detailed pricing structure, payment terms, and fee calculations
3. Schedule 3 - Service Credit Calculation: Formula and examples for calculating service credits for performance failures
4. Schedule 4 - Reporting Templates: Standard formats and templates for service level reporting and monitoring
5. Schedule 5 - Technical Specifications: Detailed technical requirements, specifications, and service standards
Authors
Find the exact document you need
Download our whitepaper on the future of AI in Legal
³Ò±ð²Ô¾±±ð’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our for more details and real-time security updates.
Read our Privacy Policy.