The Customer Service Agreement serves as the foundational document governing the relationship between service providers and their customers in the United States. This contract type is essential when establishing formal customer support arrangements, whether for in-house services or outsourced operations. It addresses key aspects such as service levels, response times, quality metrics, and compliance with federal and state regulations. The agreement is particularly important in regulated industries and situations where customer data handling requires specific privacy protections.
Your data doesn't train Genie's AI
You keep IP ownership聽of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let tiktok成人版's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the service provider and customer, including legal names and addresses
2. Background: Brief context of the agreement and purpose of the services
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of services to be provided
5. Payment Terms: Pricing, payment schedule, and payment methods
6. Term and Termination: Duration of agreement and termination conditions
7. Service Level Standards: Performance metrics and service quality standards
8. Confidentiality: Protection of confidential information
1. Data Protection: Privacy and data handling provisions - include when personal data is processed
2. Intellectual Property: IP rights and ownership - include when IP is created or shared during service provision
3. Force Majeure: Provisions for unforeseeable circumstances - recommended for long-term or critical services
4. Insurance: Insurance requirements - include for high-risk services
1. Service Level Agreement (SLA): Detailed performance metrics and response times
2. Price Schedule: Detailed breakdown of fees and charges
3. Data Processing Agreement: Detailed data handling procedures and compliance requirements
4. Support Procedures: Technical support processes and escalation procedures
5. Change Control Procedure: Process for implementing changes to services
Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
Find the exact document you need
Legal Services Contract
A U.S.-governed agreement between a legal service provider and client establishing terms of legal representation and service delivery.
find out more
Credentialing Service Agreement
A U.S.-governed agreement establishing terms for professional healthcare credentialing services, ensuring regulatory compliance and quality standards.
find out more
IT Managed Services Contract
A U.S.-governed agreement defining terms for ongoing IT infrastructure management and support services between a service provider and client.
find out more
Business Contracts For Services
US-compliant business contract template for B2B service relationships, covering service delivery, payment terms, and risk allocation.
find out more
Hvac Contract
A U.S.-governed contract for HVAC system installation, maintenance, or servicing, outlining terms, specifications, and compliance requirements.
find out more
IT Maintenance Contract
A U.S.-governed agreement defining terms and conditions for IT system maintenance services, including service levels and responsibilities.
find out more
Security Company Contracts
A U.S.-governed agreement establishing terms and conditions for professional security services between a security provider and client.
find out more
Cleaning Company Contracts
A U.S.-governed agreement establishing terms and conditions between cleaning service providers and clients, including service scope, performance standards, and compliance requirements.
find out more
Janitorial Independent Contractor Agreement
A U.S.-governed contract establishing terms between a client and independent janitorial service provider for cleaning services.
find out more
Contract To Pay For Services
A U.S.-governed agreement establishing payment terms and conditions for professional services, including service scope, obligations, and compensation details.
find out more
Limited Service Agreement
A U.S.-governed contract defining terms for limited-scope professional services between a service provider and client.
find out more
Standard Master Services Agreement
A U.S.-governed framework agreement establishing core terms and conditions for ongoing service delivery between provider and client.
find out more
Facility Management Agreement
A U.S.-governed contract establishing terms for professional facility management services, including maintenance, operations, and administrative responsibilities.
find out more
Simple Security Guard Contract
A U.S.-compliant agreement establishing terms between security service providers and clients for guard services.
find out more
Customer Contract Agreement
A U.S.-governed agreement that establishes the contractual relationship between a service provider and their customer, defining key terms and conditions of their business relationship.
find out more
Managed Service Provider Agreement
A U.S.-governed agreement establishing terms for managed IT service delivery, including service levels, security requirements, and compliance obligations.
find out more
Accounting Services Agreement
A U.S.-governed contract establishing terms for professional accounting services, including scope, fees, and compliance requirements.
find out more
Roofing Service Agreement
A U.S.-governed agreement establishing terms and conditions for roofing services between contractors and property owners, including work scope, warranties, and compliance requirements.
find out more
Work Contract Between Two Companies
A U.S.-governed agreement establishing terms and conditions for business-to-business work arrangements.
find out more
Contract For Service And Contract Of Service
A U.S.-compliant agreement establishing terms for both service provision and employment relationships, defining working arrangements and obligations between parties.
find out more
Trial Use Agreement
A U.S.-governed agreement establishing terms for temporary product or service evaluation, protecting both provider and user interests during trials.
find out more
Childcare Contract
A U.S.-governed agreement establishing terms and conditions between childcare providers and parents/guardians for childcare services.
find out more
Website Hosting Agreement
A US-governed agreement defining terms and conditions for website hosting services, including technical specifications, service levels, and compliance requirements.
find out more
Recruitment Service Agreement
A U.S.-governed agreement between a recruitment agency and client company for professional recruitment services.
find out more
Service Order Agreement
A U.S.-governed agreement that establishes terms for ordering and delivering specific services between a provider and client.
find out more
Lease Extension Letter
A formal document used in the US to extend an existing lease agreement between landlord and tenant, maintaining or modifying current terms.
find out more
Employee Service Agreement
A U.S.-governed contract establishing employment terms between an employer and employee.
find out more
Virtual Office Lease Agreement
A US-compliant agreement governing the lease of virtual office services, including business address usage and related services.
find out more
Vendor Procurement Agreement
A U.S.-governed contract establishing terms for purchasing goods or services from vendors, including delivery, quality, and payment conditions.
find out more
Tutoring Contract
US-governed agreement establishing terms and conditions for tutoring services, including service scope, payment terms, and privacy requirements.
find out more
Translation Agreement
A U.S.-governed legal agreement establishing terms and conditions for professional translation services.
find out more
Service And Maintenance Agreement
A U.S. legal agreement establishing terms for ongoing maintenance and service work between provider and client.
find out more
Rental Waiver Form
A legally binding document used in the US that allows tenants to voluntarily waive specific rights or requirements under their rental agreement.
find out more
NDA Financial Services
A U.S.-governed confidentiality agreement specifically designed for financial services sector, ensuring protection of sensitive financial information while maintaining regulatory compliance.
find out more
Marketing Services Contract
A U.S.-governed agreement defining the terms and conditions between a marketing service provider and client, including service scope, deliverables, and compliance requirements.
find out more
Lease Extension Form
A U.S. legal document that extends an existing lease agreement's term while maintaining or updating its original conditions.
find out more
Hosting Contract
A U.S.-governed agreement between a hosting provider and client defining terms for web hosting services and related obligations.
find out more
Financial Services Agreement
A U.S.-governed agreement establishing terms and conditions for the provision of financial services, incorporating federal and state regulatory requirements.
find out more
Early Works Agreement
A U.S. construction contract allowing preliminary work to begin while the main contract is being finalized.
find out more
Dispatch Agreement
A U.S.-governed contract establishing terms between dispatch service providers and carriers/drivers for coordinating transportation services.
find out more
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)