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The Hosting Agreement is a critical contract used when a business needs to engage a service provider for hosting services in Austria. This agreement outlines the technical, operational, and legal framework for the hosting relationship, ensuring compliance with Austrian civil law, EU GDPR, and relevant telecommunications regulations. It defines service levels, data protection measures, security requirements, and liability provisions. The document is essential for businesses operating in Austria that require professional hosting services, whether for websites, applications, or data storage. The Hosting Agreement should be customized based on the specific hosting services required, the type of data being processed, and the particular needs of the customer while maintaining compliance with Austrian legal requirements.

1. Parties: Identification of the hosting provider and the customer, including full legal names, registration details, and addresses

2. Background: Context of the agreement and brief description of the hosting services to be provided

3. Definitions: Definitions of key terms used throughout the agreement, including technical terminology

4. Services: Detailed description of the hosting services, including scope, specifications, and technical requirements

5. Service Levels: Performance standards, availability commitments, and response times

6. Customer Obligations: Customer responsibilities, including content restrictions and acceptable use policies

7. Fees and Payment: Pricing, payment terms, billing cycles, and late payment consequences

8. Data Protection: GDPR compliance measures, data processing terms, and data security commitments

9. Security: Security measures, protocols, and incident response procedures

10. Intellectual Property: IP rights ownership and licensing terms

11. Confidentiality: Protection of confidential information and trade secrets

12. Term and Termination: Duration, renewal terms, and termination rights

13. Liability and Indemnification: Limitation of liability, warranties, and indemnification obligations

14. Force Majeure: Events excusing performance and related procedures

15. General Provisions: Standard legal provisions including governing law, jurisdiction, and entire agreement