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1. Business Continuity: Required when services are business-critical, defining disaster recovery and continuity procedures

2. Security Requirements: Needed when handling sensitive data or systems, defining security protocols and standards

3. Transition Services: Include when complex service transition or knowledge transfer is required

4. Third-Party Service Provider Management: Required when subcontractors or third-party providers are involved

5. Regulatory Compliance: Include for regulated industries or services subject to specific regulatory requirements

6. Environmental Standards: Required when services have environmental impact or sustainability requirements

7. Innovation and Continuous Improvement: Optional section for long-term agreements requiring service evolution

8. Cultural and Language Requirements: Include for international service delivery or multi-language support

1. Schedule A - Service Level Specifications: Detailed technical specifications for each service level

2. Schedule B - Performance Measurement Criteria: Specific metrics, measurement methods, and reporting templates

3. Schedule C - Pricing Schedule: Detailed pricing breakdown for each service level and additional services

4. Schedule D - Service Credits and Penalties: Calculation and application of service credits for performance failures

5. Schedule E - Operational Procedures: Detailed operational processes and procedures

6. Schedule F - Contact Matrix: Key contacts and escalation paths for each service level

7. Schedule G - Technical Infrastructure: Technical requirements and specifications for service delivery

8. Schedule H - Data Processing Agreement: GDPR-compliant data processing terms and procedures

9. Appendix 1 - Service Level Measurement Tools: Description of tools and systems used for service level measurement

10. Appendix 2 - Report Templates: Standard templates for performance and status reporting