Document background
The Hardware Maintenance Agreement is essential for organizations requiring professional maintenance services for their IT hardware infrastructure. This document is specifically designed for use under Belgian law, incorporating relevant provisions from the Belgian Civil Code and Code of Economic Law. It's typically used when a company needs to establish a formal relationship with a maintenance provider for regular upkeep, repairs, and support of their hardware systems. The agreement covers critical aspects such as service levels, response times, maintenance schedules, spare parts management, and emergency support procedures. It includes specific provisions required under Belgian law regarding warranties, liability limitations, and consumer protection (where applicable), while also addressing EU-wide requirements such as GDPR compliance when maintenance activities involve access to systems containing personal data.
