Document background
This Support and Maintenance Agreement is designed for use in situations where a service provider commits to delivering ongoing technical support and maintenance services to a customer. It is particularly relevant for technology-related services, software support, or equipment maintenance scenarios under Belgian jurisdiction. The agreement encompasses essential elements such as service level commitments, response time guarantees, fee structures, and performance metrics, while ensuring compliance with Belgian contract law and EU regulations, particularly regarding data protection and electronic communications. This document is crucial for establishing clear expectations, responsibilities, and remedies in technical support relationships, providing a robust framework for long-term service delivery arrangements.
