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1. Personnel and Key Staff: Required when specific personnel are critical to service delivery or when staff transfer is involved

2. Business Continuity and Disaster Recovery: Required for critical services or when mandated by regulatory requirements

3. Step-in Rights: Required for critical services where customer may need to take over operations

4. Anti-Bribery and Corruption: Required when dealing with public sector or regulated industries

5. Export Control: Required when services involve cross-border data or technology transfers

6. Environmental, Social and Governance (ESG): Required when ESG compliance is important to the customer

7. Subcontracting: Required when service provider may use subcontractors

8. Audit Rights: Required for regulated industries or when customer needs enhanced oversight

9. Change Control: Required for long-term or complex services requiring flexibility

1. Schedule 1 - Services Description: Detailed technical and operational description of services

2. Schedule 2 - Service Levels: Service level agreements, KPIs, and measurement methodology

3. Schedule 3 - Charges: Detailed pricing, rate cards, and payment mechanisms

4. Schedule 4 - Customer Dependencies: Detailed customer responsibilities and requirements

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details

6. Schedule 6 - Security Requirements: Detailed security policies and requirements

7. Schedule 7 - Governance and Reporting: Management structure, meetings, and reporting requirements

8. Schedule 8 - Exit Plan: Transition out procedures and requirements

9. Appendix A - Key Personnel: List of key staff and their roles

10. Appendix B - Approved Subcontractors: List of pre-approved subcontractors if applicable