The Termination Letter For Internet Connection is a crucial document used in the German telecommunications market when a customer wishes to end their internet service contract. It must be drafted in accordance with the German Telecommunications Act (TKG) and the German Civil Code (BGB), which provide specific requirements for contract terminations in the telecommunications sector. The document is typically used when a customer wants to switch providers, is moving to a new location, or wishes to end their service for other reasons. It must include specific identifying information, clear termination intent, and the desired termination date while respecting legal notice periods. Recent updates to the TKG in December 2021 have enhanced consumer rights regarding contract terminations, making it essential that the letter reflects current legal requirements and consumer protections under German law.
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1. Sender Details: Full name, customer number, and complete address of the person terminating the contract
2. Recipient Details: Internet service provider's name and complete address
3. Contract Information: Contract number, account number, and other relevant identification details
4. Clear Statement of Termination: Explicit declaration of intent to terminate the internet connection contract
5. Desired Termination Date: Specific date when the termination should take effect, considering the notice period
6. Request for Confirmation: Request for written confirmation of the termination and the final termination date
1. Reason for Termination: Include when terminating before the regular contract end date or when required by specific circumstances (e.g., moving to an area without service coverage)
2. Equipment Return Details: Include when there is provider-owned equipment (like routers or modems) that needs to be returned
3. New Address: Include when termination is due to relocation
4. Special Circumstances: Include when invoking extraordinary termination rights due to service issues or other valid reasons under German law
5. Bank Account Details: Include when requesting refund of prepaid fees or deposit returns
1. Power of Attorney: If the letter is being sent by someone other than the contract holder
2. Proof of New Residence: When termination is due to relocation, attach registration certificate (Meldebest盲tigung) or new rental contract
3. Service Quality Documentation: When terminating due to poor service, attach documentation of service issues and previous complaints
Authors
Relevant legal definitions
Clauses
Relevant Industries
Telecommunications
Internet Service Providers
Consumer Services
Digital Infrastructure
Information Technology
Communications
Relevant Teams
Legal
Customer Service
Operations
Administration
Compliance
Contract Management
Customer Relations
Document Processing
Quality Assurance
Relevant Roles
Legal Counsel
Customer Service Representative
Contract Manager
Account Manager
Compliance Officer
Customer Relations Manager
Administrative Assistant
Legal Administrator
Customer Support Specialist
Operations Manager
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