The Residential Service Agreement serves as a fundamental legal instrument in Hong Kong's property management sector, establishing the framework for service provision in residential properties. This document is essential when a property management company or service provider assumes responsibility for managing residential premises, whether for individual units or entire developments. It details the scope of services, performance standards, fee structures, and mutual obligations while ensuring compliance with Hong Kong's regulatory requirements, including the Building Management Ordinance and related legislation. The agreement is designed to protect both service providers and residents by clearly defining responsibilities, service standards, and dispute resolution procedures, while accommodating the unique characteristics of Hong Kong's residential property management practices.
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1. Parties: Identification of the service provider and the resident/occupier
2. Background: Context of the agreement, property details, and purpose of the service arrangement
3. Definitions and Interpretation: Key terms used throughout the agreement and rules of interpretation
4. Term and Commencement: Duration of the service agreement and start date
5. Scope of Services: Detailed description of basic services provided
6. Service Standards: Quality standards and performance metrics for service delivery
7. Service Fees and Payment Terms: Fee structure, payment schedule, and payment methods
8. Rights and Obligations of Service Provider: Responsibilities and commitments of the service provider
9. Rights and Obligations of Resident: Responsibilities and commitments of the resident
10. Access and Security: Provisions regarding access to the property and security measures
11. Maintenance and Repairs: Procedures for maintenance requests and repair services
12. Insurance and Liability: Insurance requirements and liability allocation
13. Termination: Conditions and procedures for ending the agreement
14. Notices: Communication methods and contact details
15. Governing Law and Jurisdiction: Application of Hong Kong law and jurisdiction
1. Additional Services: Details of optional extra services available at additional cost
2. Emergency Services: Special provisions for emergency response services, if offered
3. Pest Control: Specific arrangements for pest control services if included
4. Smart Home Features: Provisions regarding smart home technology if the property is equipped
5. Common Area Special Arrangements: Special provisions for properties with shared facilities
6. Renovation and Alterations: Rules regarding property modifications if relevant
7. Storage Services: Terms for additional storage facilities if available
8. Green and Sustainable Practices: Environmental commitments and practices if implemented
1. Schedule 1 - Service Specifications: Detailed breakdown of all services provided
2. Schedule 2 - Fee Schedule: Comprehensive list of all fees and charges
3. Schedule 3 - Property Details: Specific details of the property covered by the agreement
4. Schedule 4 - House Rules: Rules and regulations for property use and service delivery
5. Schedule 5 - Contact Information: List of key contacts and emergency numbers
6. Schedule 6 - Service Level Standards: Detailed performance metrics and service standards
7. Appendix A - Maintenance Request Procedures: Step-by-step procedures for maintenance requests
8. Appendix B - Emergency Procedures: Procedures to follow in emergency situations
Authors
Relevant legal definitions
Clauses
Relevant Industries
Real Estate
Property Management
Facilities Management
Residential Services
Building Maintenance
Property Development
Hospitality Services
Security Services
Relevant Teams
Legal
Operations
Property Management
Facilities Management
Customer Service
Maintenance
Security
Compliance
Contracts Administration
Resident Services
Relevant Roles
Property Manager
Facility Manager
Building Manager
Legal Counsel
Contracts Manager
Operations Director
Resident Services Manager
Customer Service Manager
Maintenance Manager
Security Manager
Compliance Officer
Property Services Director
Estate Manager
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