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1. Insurance: Required when services involve significant risks or regulatory requirements for insurance coverage

2. Compliance with Laws: Detailed compliance obligations when operating in regulated industries

3. Security Requirements: Specific security protocols when handling sensitive data or accessing customer systems

4. Business Continuity: Required for critical services or when customer requires specific disaster recovery measures

5. Anti-Bribery and Corruption: Detailed provisions for international services or when dealing with public sector

6. Environmental Compliance: Required when services have environmental impacts or for ESG compliance

7. Subcontracting: Rules for subcontracting when service provider may need to engage third parties

8. Change Control: Formal process for managing changes when complex services are involved

9. Staff and Key Personnel: Required when specific individuals are crucial to service delivery

1. Schedule 1 - Service Description: Detailed description of service categories covered under the framework

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics and measurement methods

3. Schedule 3 - Fee Schedule: Detailed pricing structure, rates, and charging mechanisms

4. Schedule 4 - Service Order Template: Standard form for requesting specific services under the framework

5. Schedule 5 - Data Processing Agreement: Detailed data protection terms compliant with PDPO

6. Schedule 6 - Contact Details and Escalation Matrix: Key contacts and escalation procedures for both parties

7. Schedule 7 - Technical Requirements: Technical specifications and requirements for service delivery

8. Schedule 8 - Approved Subcontractors: List of pre-approved subcontractors if applicable

9. Appendix A - Service Report Template: Standard format for service performance reporting