The Property Service Agreement serves as a crucial legal instrument in Indonesian property management, establishing a formal relationship between property owners/managers and service providers. This document is essential when engaging professional services for property maintenance, security, cleaning, and overall management of commercial, residential, or mixed-use properties. The agreement ensures compliance with Indonesian regulations, including the Civil Code (KUHPerdata), property management laws, and consumer protection requirements. It typically includes detailed service specifications, performance standards, fee structures, and operational procedures, providing a comprehensive framework for property service delivery while protecting the interests of all parties involved. The document is particularly important in Indonesia's growing real estate sector, where professional property management is increasingly essential for maintaining property values and ensuring operational efficiency.
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1. Parties: Identification of the property owner/manager and the service provider, including their complete legal names, registration numbers, and addresses
2. Background: Context of the agreement, brief description of the property, and purpose of engaging the service provider
3. Definitions: Detailed definitions of key terms used throughout the agreement, including Property, Services, Service Standards, and Charges
4. Appointment and Term: Formal appointment of the service provider, duration of the agreement, and renewal terms
5. Scope of Services: Comprehensive outline of the services to be provided, including regular maintenance, repairs, cleaning, security, and other property management duties
6. Service Provider's Obligations: Detailed responsibilities of the service provider, including quality standards, reporting requirements, and compliance obligations
7. Client's Obligations: Responsibilities of the property owner/manager, including access provision, information sharing, and cooperation requirements
8. Fees and Payment Terms: Service charges, payment schedule, payment methods, and late payment consequences
9. Performance Standards: Specific service level agreements, KPIs, and quality benchmarks
10. Insurance and Liability: Insurance requirements, liability limitations, and indemnification provisions
11. Termination: Grounds for termination, notice periods, and consequences of termination
12. Dispute Resolution: Process for handling disputes, including mediation and arbitration procedures
13. Governing Law: Specification of Indonesian law as governing law and jurisdiction
14. General Provisions: Standard boilerplate clauses including force majeure, notices, assignment, and amendments
1. Emergency Services: Include when 24/7 emergency response services are part of the agreement
2. Additional Properties: Include when the service provider may be engaged for additional properties under the same agreement
3. Staff Management: Include when the service provider is responsible for managing on-site staff
4. Utilities Management: Include when the service provider is responsible for managing utility services and payments
5. Tenant Relations: Include for properties with tenants where the service provider handles tenant interactions
6. Capital Improvements: Include when the service provider may be involved in major property improvements
7. Environmental Compliance: Include when specific environmental management or compliance is required
8. Security Services: Include when dedicated security services are part of the scope
1. Schedule 1 - Property Details: Detailed description of the property, including address, facilities, and specific areas covered
2. Schedule 2 - Scope of Services: Detailed breakdown of all services to be provided, including frequency and specific requirements
3. Schedule 3 - Fee Schedule: Detailed breakdown of all fees, charges, and payment terms
4. Schedule 4 - Service Levels: Specific performance metrics, response times, and quality standards
5. Schedule 5 - Required Insurance: Details of insurance types and coverage levels required
6. Schedule 6 - Staff Requirements: Specifications for on-site staff, including qualifications and numbers
7. Schedule 7 - Reporting Requirements: Templates and requirements for regular reporting
8. Appendix A - Emergency Procedures: Detailed procedures for handling various types of emergencies
9. Appendix B - Maintenance Schedule: Preventive maintenance schedule and procedures
10. Appendix C - Contact Details: Key contact information for both parties, including emergency contacts
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