1. Parties: Identification of the service provider and client, including their legal status and registered addresses
2. Background: Context of the agreement, including reference to the original software implementation or license
3. Definitions: Detailed definitions of technical and legal terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services, including preventive maintenance, bug fixes, updates, and support levels
5. Service Level Agreement: Specific performance metrics, response times, and service availability commitments
6. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
7. Fees and Payment: Maintenance fees, payment schedule, and terms including late payment consequences
8. Service Provider Obligations: Detailed responsibilities of the maintenance provider including quality standards and reporting
9. Client Obligations: Client responsibilities including access provision, cooperation, and usage restrictions
10. Intellectual Property Rights: Rights related to maintenance updates, modifications, and existing software
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: Compliance with Indonesian data protection laws and data handling procedures
13. Liability and Indemnification: Limitations of liability and indemnification obligations
14. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
15. Governing Law and Dispute Resolution: Application of Indonesian law and dispute resolution procedures
16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
