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Refund Demand Letter for Ireland

Refund Demand Letter Template for Ireland

A Refund Demand Letter is a formal written communication under Irish law that requests the return of money paid for goods or services. The document serves as an official request for reimbursement and typically precedes any legal action. It must comply with Irish consumer protection legislation, particularly the Consumer Rights Act 2022 and the Sale of Goods and Supply of Services Act 1980. The letter outlines the transaction details, explains the basis for the refund request, cites relevant legal provisions, and specifies a reasonable timeframe for response. It serves as documented evidence of the attempt to resolve the dispute before pursuing further legal remedies.

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What is a Refund Demand Letter?

The Refund Demand Letter is a crucial document in Irish consumer and business law, serving as a formal mechanism for requesting the return of payments made for goods or services that failed to meet legal or contractual requirements. It is typically used when informal attempts to obtain a refund have been unsuccessful, but before initiating legal proceedings. The letter must be drafted in compliance with Irish consumer protection laws, including the Consumer Rights Act 2022 and related legislation. It should clearly state the facts of the transaction, the reason for the refund request, cite relevant legal provisions, and provide a reasonable deadline for response. The document is essential in establishing a paper trail of attempted resolution and may be used as evidence in subsequent legal proceedings if the matter remains unresolved.

What sections should be included in a Refund Demand Letter?

1. Sender Details: Full name, address, and contact information of the person/entity demanding the refund

2. Recipient Details: Full name, address, and contact information of the business/person from whom the refund is being demanded

3. Date: Current date of the letter

4. Reference Line: Clear subject line referencing 'Refund Demand' and any relevant order/transaction numbers

5. Transaction Details: Specific details about the purchase including date, amount, product/service description, and payment method

6. Issue Description: Clear explanation of why a refund is being demanded (e.g., defective product, unsatisfactory service, breach of contract)

7. Legal Basis: Reference to relevant consumer protection laws and rights under Irish law

8. Refund Amount: Specific amount being demanded, including any additional costs being claimed

9. Payment Instructions: Details of how and where the refund should be paid

10. Deadline: Clear statement of the deadline for response and payment (typically 14 days)

11. Closing Statement: Statement of intent to take further legal action if demand is not met

12. Signature: Formal signature block with full name and title if applicable

What sections are optional to include in a Refund Demand Letter?

1. Previous Communications: Summary of previous attempts to resolve the issue, including dates and methods of contact

2. Additional Damages: Description of any consequential losses or additional expenses incurred

3. Witness Statement: If relevant, statements from witnesses or experts regarding the issue

4. Consumer Rights Statement: Detailed explanation of specific consumer rights being relied upon, used when dealing with complex cases

5. Interest Calculation: If claiming interest on the amount, calculation and legal basis for the interest claim

What schedules should be included in a Refund Demand Letter?

1. Proof of Purchase: Copies of receipts, invoices, or order confirmations

2. Supporting Documentation: Photographs of defective products, service agreements, or other relevant evidence

3. Communication Records: Copies of previous emails, letters, or records of phone calls regarding the issue

4. Expert Reports: If applicable, any technical reports or expert opinions supporting the claim

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Ireland

Document Type

Demand Letter

Cost

Free to use
Relevant legal definitions
















Clauses














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Retail

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