The Customer Privacy Notice is a fundamental document required under both the EU GDPR and Maltese data protection law. It must be provided to customers when collecting their personal data and serves as a transparent explanation of an organization's data processing activities. This document is essential for any business operating in Malta that collects or processes customer personal data, whether through digital or traditional means. The notice must comply with Articles 13 and 14 of GDPR, as well as specific requirements set by the Malta Information and Data Protection Commissioner. It should be written in clear, plain language and be easily accessible to customers. Regular updates may be needed to reflect changes in data processing activities or regulatory requirements.
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1. Introduction: Overview of the privacy notice and its purpose, including the identity and contact details of the data controller
2. Key Definitions: Explanation of important terms used throughout the privacy notice
3. Information We Collect: Detailed categories of personal data collected, including special categories if applicable
4. How We Collect Your Information: Sources of personal data, whether directly from the individual or from third parties
5. Legal Basis for Processing: Explanation of the legal grounds under GDPR for processing personal data
6. How We Use Your Information: Purposes of processing and how different types of personal data are used
7. Data Sharing and Recipients: Categories of recipients and why data is shared with them
8. Data Security: Measures taken to protect personal data and prevent unauthorized access
9. Data Retention: How long different types of personal data are kept and criteria for determining retention periods
10. Your Rights: Explanation of GDPR individual rights and how to exercise them
11. How to Contact Us: Contact details for privacy queries and complaints, including DPO details if applicable
12. Changes to This Notice: How and when updates to the privacy notice will be communicated
1. International Transfers: Required if personal data is transferred outside the EU/EEA, detailing transfer mechanisms and safeguards
2. Automated Decision Making: Required if automated decision-making or profiling is used, including logic and consequences
3. Cookie Policy: Detailed section about cookie usage if the notice covers website/app usage
4. Children's Privacy: Required if services may be used by or data collected from children
5. Marketing Communications: Required if personal data is used for direct marketing purposes
6. Special Categories of Data: Required if processing sensitive personal data, detailing specific handling and safeguards
1. Cookie List: Detailed list of cookies used, their purposes, and duration
2. Third Party Processors: List of data processors and categories of processing activities
3. Technical and Security Measures: Detailed description of security measures implemented to protect personal data
4. Retention Schedule: Detailed retention periods for different categories of personal data
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