The Customer Privacy Notice is a mandatory document required under Article 13 and 14 of the GDPR, as implemented in the Netherlands through the UAVG. It must be provided to customers when collecting their personal data and serves as a primary transparency tool. The document should be used whenever an organization operates in the Netherlands and processes customer personal data, whether through physical operations, online services, or both. It must detail all aspects of personal data processing, from collection to deletion, while adhering to Dutch legal requirements and regulatory guidance from the Autoriteit Persoonsgegevens (Dutch DPA). The notice should be written in clear, plain language and must be easily accessible to customers before any data processing begins.
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1. Introduction: Overview of the privacy notice and its purpose
2. About Us: Information about the data controller, contact details, and DPO information if applicable
3. Key Definitions: Explanation of important terms used throughout the privacy notice
4. Personal Data We Collect: Categories of personal data collected and methods of collection
5. How We Use Your Personal Data: Purposes of processing and legal bases for each purpose
6. Data Sharing: Categories of recipients who receive personal data
7. Data Security: Measures taken to protect personal data
8. Data Retention: How long personal data is kept and criteria for retention periods
9. Your Privacy Rights: Description of GDPR rights and how to exercise them
10. How to Contact Us: Contact information for privacy-related queries and complaints
11. Changes to This Privacy Notice: Information about updates to the privacy notice and how they will be communicated
1. International Data Transfers: Required if personal data is transferred outside the EEA, describing transfer mechanisms and safeguards
2. Automated Decision Making: Required if automated decision-making or profiling is used
3. Cookies and Tracking: Detailed information about website tracking if applicable
4. Children's Privacy: Required if services are offered to or may involve processing children's data
5. Special Categories of Data: Required if processing sensitive personal data
6. Legal Requirements: Required if specific legal obligations affect data processing
7. Direct Marketing: Required if personal data is used for marketing purposes
1. Cookie List: Detailed list of cookies used, their purposes and duration
2. Third-Party Processors: List of data processors and their roles
3. Processing Activities Register: Detailed breakdown of processing activities and their legal bases
4. Technical and Organizational Measures: Detailed description of security measures implemented
5. Data Retention Schedule: Detailed retention periods for different categories of data
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