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A Complaint Letter Asking For Refund is a crucial document in Malaysian consumer rights protection, used when a customer seeks to recover payment for unsatisfactory goods or services. This document is particularly relevant under the Malaysian Consumer Protection Act 1999 and the Sale of Goods Act 1957, which provide robust consumer protections for refund claims. The letter serves as an official written record of the complaint and refund request, potentially becoming important evidence if the matter escalates to consumer tribunals. It should include comprehensive details about the purchase, clear explanation of the issues, reference to any prior communication, and specific refund demands. The document's effectiveness relies on its professional tone, clear presentation of facts, and proper citation of relevant consumer rights.

1. Sender's Details: Full name, address, contact information, and customer reference number (if applicable)

2. Recipient's Details: Company name, department, address, and relevant contact person

3. Subject Line: Clear indication that this is a complaint letter requesting a refund

4. Purchase Details: Information about the product/service, including date of purchase, order/invoice number, and amount paid

5. Problem Description: Clear explanation of the issue and why a refund is warranted

6. Previous Communication: Summary of any previous attempts to resolve the issue

7. Specific Refund Request: Clear statement of the amount requested and preferred refund method

8. Deadline for Response: Reasonable timeframe for the company to respond