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The Complaint Letter Asking For Refund is a crucial document in Nigerian consumer protection practice, used when a customer seeks reimbursement for unsatisfactory products or services. It is drafted in accordance with the Federal Competition and Consumer Protection Act 2018 and related Nigerian consumer protection legislation. This type of letter should be used after initial informal attempts to resolve the issue have been unsuccessful, but before escalating to legal proceedings. It typically includes detailed information about the purchase, clear explanation of the problem, reference to any relevant consumer rights, and specific refund request. The document serves both as a formal communication tool and a potential piece of evidence if the matter requires further legal action. It's particularly important in the Nigerian context where consumer rights awareness is growing and formal documentation of grievances is increasingly necessary for effective resolution.

1. Sender's Details: Full name, address, contact information, and any relevant customer reference numbers

2. Date: Current date of writing the letter

3. Recipient's Details: Company name, address, department (if known), and any relevant contact person

4. Subject Line: Clear indication that this is a complaint letter requesting refund

5. Purchase Details: Specific details about the purchase including date, location, amount paid, and reference numbers

6. Problem Description: Clear and concise explanation of the issue with the product or service

7. Previous Contact: Summary of any previous attempts to resolve the issue

8. Refund Request: Specific amount requested and preferred method of refund

9. Deadline: Reasonable timeframe for expected response

10. Closing: Professional closing with full name and signature