The Restaurant Server Evaluation Form is an essential management tool used in New Zealand's hospitality sector to conduct formal performance assessments of serving staff. This document is designed to comply with New Zealand employment legislation, including the Employment Relations Act 2000 and relevant food service regulations. It should be used during regular performance reviews, typically conducted quarterly or bi-annually, to evaluate server performance, set development goals, and maintain service standards. The form encompasses various aspects of server duties, from customer service to compliance with food safety regulations, while providing a documented record of employee performance and development discussions. This evaluation tool is particularly important for maintaining consistent service standards and supporting professional growth in the hospitality industry.
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1. Employee Information: Basic details including employee name, ID number, date of hire, and evaluation period
2. Evaluator Information: Details of the supervisor/manager conducting the evaluation
3. Performance Rating Scale: Clear explanation of the rating system used (e.g., 1-5 scale with definitions)
4. Customer Service Skills: Assessment of greeting, attentiveness, handling complaints, and guest interaction
5. Food and Beverage Knowledge: Evaluation of menu knowledge, ingredient awareness, and ability to make recommendations
6. Operations and Efficiency: Assessment of time management, table turnover, and handling busy periods
7. Team Collaboration: Evaluation of working relationships with kitchen staff, other servers, and management
8. Compliance and Safety: Assessment of adherence to food safety, hygiene standards, and workplace safety protocols
9. Overall Performance Summary: General assessment and final rating of the server's performance
10. Goals and Development: Setting of performance goals and identifying areas for improvement
11. Acknowledgment: Signatures of evaluator and employee, confirming review of evaluation
1. Alcohol Service Compliance: Optional section for establishments serving alcohol, evaluating compliance with alcohol service regulations
2. Specialty Service Skills: For fine dining establishments, evaluation of wine service, tableside preparation, or other specialized skills
3. Point of Sale System Proficiency: Optional evaluation of technical skills specific to the restaurant's POS system
4. Language Skills: Optional assessment of additional language capabilities for restaurants serving international clientele
5. Upselling Performance: Optional section focusing on sales techniques and success in promoting specials/premium items
1. Performance Metrics Summary: Detailed breakdown of quantitative performance indicators (sales figures, customer feedback scores, etc.)
2. Training Completion Record: List of completed training modules and certifications
3. Customer Feedback Examples: Collection of specific customer feedback received during the evaluation period
4. Action Plan Template: Structured template for documenting improvement goals and timeline
Relevant legal definitions
Clauses
Relevant Industries
Hospitality
Food Service
Restaurant Industry
Catering Services
Hotels and Accommodation
Tourism
Food and Beverage
Relevant Teams
Human Resources
Operations
Front of House
Food and Beverage
Training and Development
Quality Assurance
Management
Relevant Roles
Restaurant Manager
Food and Beverage Manager
Server
Waiter/Waitress
Restaurant Supervisor
Front of House Manager
Operations Manager
HR Manager
Training Manager
General Manager
Restaurant Owner
Hospitality Coordinator
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