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1. Cultural Sensitivity Requirements: Additional section for properties catering to diverse international clientele, outlining cultural awareness expectations

2. Guest Feedback Integration: Optional section for front-facing roles where guest feedback is a crucial performance indicator

3. Language Proficiency Standards: For positions requiring specific language skills or multiple language capabilities

4. Special Event Performance: For properties regularly hosting major events or conferences

5. Remote Work Evaluation: For positions with hybrid or remote working arrangements

6. Health and Safety Compliance: Detailed section for roles with specific health and safety responsibilities

7. Revenue Generation Metrics: For sales and revenue-generating positions

1. Schedule A - Performance Metrics Template: Detailed template for recording and calculating performance scores

2. Schedule B - Job Role Specific KPIs: Detailed KPIs specific to different hospitality roles

3. Schedule C - Review Meeting Guidelines: Protocol and format for conducting review meetings

4. Schedule D - Development Plan Template: Standard template for documenting development goals and actions

5. Schedule E - Guest Satisfaction Metrics: Standards and measurement criteria for guest satisfaction

6. Schedule F - Compliance Checklist: Checklist of regulatory and policy compliance requirements

7. Appendix 1 - Rating Scale Definitions: Detailed explanations of each performance rating level

8. Appendix 2 - Industry Benchmarks: Relevant hospitality industry performance benchmarks

9. Appendix 3 - Appeal Process: Detailed procedures for appealing performance evaluations