tiktok³ÉÈ˰æ

Cloud Service Level Agreement Template for Singapore

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Cloud Service Level Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Cloud Service Level Agreement

"I need a Cloud Service Level Agreement for our new enterprise-level cloud storage service launching in Singapore in March 2025, with specific focus on financial services compliance and data protection requirements as we'll be handling sensitive banking data."

Document background
A Cloud Service Level Agreement is essential for organizations deploying cloud services in Singapore, establishing clear performance expectations and compliance requirements. This document addresses critical aspects of service delivery, data protection, and security measures while ensuring compliance with Singapore's regulatory framework, including PDPA and the Cybersecurity Act. The agreement provides detailed metrics for service availability, response times, and remediation processes, along with specific provisions for data handling and protection in accordance with Singapore law.
Suggested Sections

1. Parties: Identification of the service provider and customer with full legal names and addresses

2. Background: Context of the agreement and brief description of the cloud services being provided

3. Definitions: Key terms used throughout the agreement including technical terminology

4. Service Description: Detailed description of cloud services covered by the SLA

5. Service Level Commitments: Specific performance metrics, availability guarantees, and response times

6. Security and Data Protection: Security measures, data handling procedures, and compliance with PDPA

7. Service Credits: Compensation mechanism for service level failures

8. Term and Termination: Duration of agreement and termination conditions

Optional Sections

1. Disaster Recovery: Business continuity procedures for enterprise-level agreements or critical services

2. Industry-Specific Compliance: Additional compliance requirements for regulated industries such as finance or healthcare

3. Multi-Region Services: Specific provisions for services provided across multiple jurisdictions

Suggested Schedules

1. Schedule 1 - Service Level Metrics: Detailed technical specifications of service levels and measurement methods

2. Schedule 2 - Security Standards: Detailed security protocols and compliance certifications

3. Schedule 3 - Service Credit Calculation: Detailed methodology for calculating service credits

4. Schedule 4 - Technical Support Details: Support level definitions and escalation procedures

5. Schedule 5 - Data Processing Agreement: Detailed terms for processing personal data under PDPA requirements

6. Schedule 6 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈ˰æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions



































Clauses


































Industries

PDPA 2012: Personal Data Protection Act - Key legislation governing collection, use, disclosure and care of personal data in Singapore, including data breach notifications and cross-border transfers

Computer Misuse Act: Legislation addressing cybercrime and unauthorized access to computer systems, relevant for security provisions in cloud services

Electronic Transactions Act: Framework for electronic transactions and digital signatures, essential for cloud service agreements and electronic contracts

Cybersecurity Act 2018: Establishes framework for protection of Critical Information Infrastructure and cybersecurity requirements in Singapore

Consumer Protection (Fair Trading) Act: Protects consumers against unfair practices and ensures fair contract terms in service agreements

Unfair Contract Terms Act: Regulates unfair terms in contracts and protects against unreasonable liability exclusions

MAS Guidelines: Monetary Authority of Singapore guidelines for financial services, including technology risk management and outsourcing arrangements

MTCS SS 584: Multi-Tier Cloud Security Singapore Standard providing specifications for cloud security certification levels

ASEAN Framework: ASEAN Framework on Personal Data Protection governing regional data protection principles and cross-border data flows

ISO/IEC 27001: International standard for information security management systems, often required for cloud service providers

Technology Risk Management Guidelines: Guidelines for managing technology risks and ensuring system reliability in technology service provisions

Business Continuity Management Guidelines: Framework for ensuring service continuity and disaster recovery in cloud service operations

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Third Party SLA

find out more

Vulnerability SLA

find out more

Work Level Agreement

find out more

Software As A Service Service Level Agreement

find out more

SLA Supplier Agreement

find out more

SLA Outsourcing Services

find out more

SLA For Development Projects

find out more

SLA For API

find out more

SLA Communication

find out more

Service Level Agreement In Procurement

find out more

Service Level Agreement For Consultants

find out more

Service Level Agreement For Cloud Services

find out more

Service Level Agreement Cyber Security

find out more

Service Level Agreement Availability

find out more

Service Based SLA

find out more

Sales And Marketing SLA

find out more

MSP Service Level Agreement

find out more

Library Service Level Agreement

find out more

IT Helpdesk SLA

find out more

Internal Service Level Agreement Between Departments

find out more

Global SLA

find out more

Generic SLA

find out more

Firewall SLA

find out more

External SLA

find out more

Enterprise SLA

find out more

Dynamic SLA

find out more

Defect SLA

find out more

Customer Service Service Level Agreement

find out more

SLA In Engineering

find out more

SLA Application

find out more

Service Level Agreement Pricing

find out more

Interdepartmental SLA

find out more

High Availability SLA

find out more

Business Level Agreement

find out more

SLA With Vendor

find out more

SLA Payment Terms

find out more

SLA In Logistics

find out more

SLA Service License Agreement

find out more

SLA In Banking

find out more

SLA For Software Development Project

find out more

SLA For Testing Projects

find out more

SLA Contract

find out more

Service Level Agreement For Mobile Application

find out more

Infrastructure SLA

find out more

Uptime Agreement

find out more

Data Warehouse SLA

find out more

System Availability SLA

find out more

SLA Quality Assurance

find out more

SLA In Warehouse

find out more

SLA Data Analytics

find out more

Simple Service Level Agreement

find out more

Service Availability SLA

find out more

Network Availability SLA

find out more

SLA For Incident

find out more

SLA For API Response Time

find out more

Delivery Service Level Agreement

find out more

SLA For Tickets

find out more

Insurance Service Level Agreement

find out more

Hosting Service Level Agreement

find out more

SLA Distribution

find out more

SLA Digital Marketing

find out more

SLA In Supply Chain

find out more

Multi Level Service Agreement

find out more

Government Service Level Agreement

find out more

SLA Agency

find out more

Service Level Agreement Website

find out more

HR Service Level Agreement

find out more

Call Center Service Level Agreement

find out more

Service Level Agreement Uptime

find out more

Service Level Agreement Accounting

find out more

Guaranteed Uptime SLA

find out more

Customer Based Service Level Agreement

find out more

Minimum Service Level Agreement

find out more

Social Media SLA

find out more

Cloud Service Level Agreement

find out more

Backup Service Level Agreement

find out more

Data Center Service Level Agreement

find out more

Service Level Agreement 99.9 Uptime

find out more

Master Service Level Agreement

find out more

Service Level Agreement For Software Development

find out more

Service Level Agreement Reporting

find out more

Database Service Level Agreement

find out more

Operational Level Agreement

find out more

Internal Service Level Agreement

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.