The Database Service Level Agreement is essential for organizations requiring robust database management services in Singapore. This agreement sets forth the specific performance metrics, availability guarantees, and service standards while ensuring compliance with Singapore's stringent data protection and cybersecurity regulations. It is particularly crucial given Singapore's position as a major data center hub and its comprehensive legal framework for data protection. The agreement typically covers uptime guarantees, response times, data security measures, and remedies for service failures, while incorporating requirements from the PDPA and Cybersecurity Act.
Your data doesn't train Genie's AI
You keep IP ownership聽of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let tiktok成人版's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of service provider and customer with full legal details
2. Background: Context of the agreement and brief description of services
3. Definitions: Key terms used throughout the agreement including technical database terminology, service metrics, and compliance-related definitions
4. Service Description: Detailed description of database services provided, including hosting, maintenance, backup and recovery services
5. Service Levels: Specific performance metrics, availability guarantees, response times, and remedies for failure to meet SLAs
6. Security Requirements: Data security measures, compliance obligations, and cybersecurity standards in accordance with Singapore regulations
7. Data Protection: PDPA compliance requirements, data handling procedures, and cross-border data transfer provisions
8. Pricing and Payment: Fee structure, payment terms, and conditions for service level credits or penalties
9. Term and Termination: Agreement duration, renewal terms, and termination rights including data handling upon termination
1. Disaster Recovery: Business continuity provisions and recovery time objectives for critical database systems
2. Change Management: Procedures for implementing system changes, upgrades, and maintenance windows
3. Third-Party Access: Rules and security requirements for third-party access to database systems
4. Compliance Reporting: Regular reporting requirements for security, performance, and compliance metrics
1. Schedule 1 - Service Level Metrics: Detailed performance metrics, measurement methods, and calculation of service credits
2. Schedule 2 - Technical Specifications: Detailed technical requirements, database architecture, and infrastructure specifications
3. Schedule 3 - Pricing Schedule: Detailed pricing breakdown, calculation methods, and service credit structure
4. Schedule 4 - Security Standards: Specific security protocols, compliance requirements, and audit procedures
5. Schedule 5 - Data Processing Agreement: Detailed data handling procedures and PDPA compliance measures
Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
Find the exact document you need
Third Party SLA
A Singapore-law governed agreement defining service levels, metrics, and obligations between a service provider and customer.
Download
Vulnerability SLA
A Singapore-law governed agreement defining service levels and response times for vulnerability management services.
Download
Work Level Agreement
A Singapore-compliant Work Level Agreement defining role expectations, responsibilities, and performance standards within employment law requirements.
Download
Software As A Service Service Level Agreement
A Singapore-law governed Service Level Agreement for SaaS providers, establishing service standards and compliance requirements.
Download
SLA Supplier Agreement
A Singapore-law governed agreement defining service levels and performance metrics between supplier and customer.
Download
SLA SOP
A combined SLA and SOP document under Singapore law that defines service standards and operational procedures while ensuring compliance with local regulations.
Download
SLA Outsourcing Services
A Singapore-law governed SLA defining terms, conditions, and performance metrics for outsourced service delivery.
Download
SLA For Development Projects
A Singapore-law governed service level agreement defining performance standards and deliverables for software development projects.
Download
SLA For API
A Singapore-compliant legal agreement defining API service performance standards, security requirements, and service level commitments.
Download
SLA Communication
A Singapore-law governed Service Level Agreement defining standards and metrics for communication services, aligned with local telecommunications regulations.
Download
Service Level Agreement In Procurement
A Singapore-law governed agreement defining service levels and performance metrics in procurement relationships.
Download
Service Level Agreement For Consultants
A Singapore-law governed agreement defining performance standards and terms for consulting services.
Download
Service Level Agreement For Cloud Services
A cloud services agreement under Singapore law defining service levels, performance metrics, and compliance with local data protection requirements.
Download
Service Level Agreement Cyber Security
A Singapore-law governed agreement establishing performance metrics and standards for cybersecurity services delivery.
Download
Service Level Agreement Availability
A Singapore-law governed agreement defining service availability commitments, measurement metrics, and compensation mechanisms for service disruptions.
Download
Service Based SLA
A Singapore-law governed agreement defining service levels and performance metrics between service provider and customer.
Download
Sales And Marketing SLA
A Singapore-law governed Service Level Agreement defining performance standards and responsibilities for sales and marketing services.
Download
MSP Service Level Agreement
A Singapore-law governed Service Level Agreement defining terms between an MSP and client, including service metrics and compliance requirements.
Download
Library Service Level Agreement
A Singapore-compliant agreement defining library service standards, performance metrics, and operational parameters between service providers and clients.
Download
IT Helpdesk SLA
An IT Helpdesk Service Level Agreement compliant with Singapore law, defining support service standards and performance metrics.
Download
Internal Service Level Agreement Between Departments
A Singapore-law governed agreement defining service standards and performance metrics between departments within the same organization.
Download
Global SLA
A Singapore law-governed agreement establishing global service performance standards and metrics for cross-border service delivery.
Download
Generic SLA
A Singapore law-governed Service Level Agreement defining service standards and performance metrics between providers and recipients.
Download
Firewall SLA
A Singapore-law governed agreement defining service levels and performance metrics for firewall services, incorporating local cybersecurity requirements.
Download
External SLA
A Singapore-law governed agreement defining service standards and performance metrics between a service provider and external client.
Download
Enterprise SLA
A Singapore-governed legal agreement defining service standards and performance metrics between service providers and enterprise customers.
Download
Dynamic SLA
A Singapore-law governed agreement establishing dynamic, adjustable service levels and performance metrics between service providers and customers.
Download
Defect SLA
A Singapore law-governed agreement defining service levels for defect management and resolution in IT services.
Download
Customer Service Service Level Agreement
A Singapore-law governed agreement establishing measurable standards and obligations for customer service delivery, including performance metrics and compliance requirements.
Download
SLA In Engineering
A Singapore-compliant Service Level Agreement defining performance standards and obligations for engineering services delivery.
Download
SLA Application
A Singapore-law governed agreement defining service levels and performance standards for software applications.
Download
Service Level Agreement Pricing
A Singapore-law governed agreement defining service pricing, performance metrics, and financial terms between service provider and customer.
Download
Interdepartmental SLA
A Singapore-compliant internal agreement defining service standards and responsibilities between organizational departments.
Download
High Availability SLA
A Singapore-law governed agreement defining service uptime commitments and performance guarantees with associated remedies.
Download
Business Level Agreement
A Singapore-law governed agreement defining business performance standards and operational expectations between organizations or business units.
Download
SLA With Vendor
A Singapore-law governed agreement setting performance standards and metrics for vendor-provided services.
Download
SLA Payment Terms
A Singapore-law governed document establishing payment terms and conditions for service level agreements.
Download
SLA In Logistics
A Singapore-law governed agreement defining service levels and performance metrics between logistics providers and their clients.
Download
SLA Service License Agreement
A Singapore-governed agreement defining service levels, performance metrics, and terms between service provider and customer.
Download
SLA In Banking
A banking service level agreement under Singapore law that defines performance metrics and compliance requirements between banks and service providers.
Download
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)