The SLA Agency agreement is essential for businesses operating in Singapore that engage external agents to provide services under specific performance standards. This document combines traditional agency principles with service level commitments, making it particularly relevant in today's service-oriented economy. The agreement establishes clear metrics for performance measurement, reporting requirements, and consequences for failing to meet agreed service levels. Under Singapore law, this contract type provides a robust framework for managing agent-principal relationships while ensuring service quality through measurable standards.
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1. Parties: Identification and details of the principal and agent
2. Background: Context and purpose of the agency relationship
3. Definitions: Key terms used throughout the agreement
4. Appointment and Scope: Terms of agent appointment and service scope
5. Service Levels: Specific performance metrics and standards
6. Fees and Payment: Compensation structure and payment terms
7. Term and Termination: Duration and termination conditions
8. Confidentiality: Protection of confidential information
1. Data Protection: Provisions for handling personal data and compliance with PDPA requirements
2. Intellectual Property: Rights and ownership of intellectual property created or used during service provision
3. Force Majeure: Provisions for handling unforeseen circumstances and events beyond parties' control
1. Schedule 1 - Service Level Metrics: Detailed performance indicators and measurement methods
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees and payment structure
3. Schedule 3 - Operating Procedures: Specific procedures and protocols for service delivery
4. Schedule 4 - Contact Details: Key personnel and escalation contacts for both parties
Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
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