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SLA For Software Development Project
"I need an SLA for Software Development Project to govern a new mobile banking app development with our Singapore-based vendor, including strict security requirements and 99.9% uptime guarantees, to be completed by March 2025."
1. Parties: Identification of all parties involved in the agreement, including full legal names and addresses
2. Background: Context of the agreement and brief description of the software development project
3. Definitions: Detailed definitions of technical terms, key concepts, and abbreviations used in the agreement
4. Scope of Services: Detailed description of software development services to be provided
5. Service Level Requirements: Specific performance metrics, response times, and quality standards
6. Project Timeline: Development milestones, delivery schedules, and key dates
7. Payment Terms: Fee structure, payment schedule, and related financial terms
8. Data Protection and Security: PDPA compliance measures and security requirements
9. Intellectual Property Rights: Ownership and licensing of developed software and materials
1. Change Management: Procedures for handling change requests in complex projects with likely scope changes
2. Third-Party Integration: Terms for integration with external systems and third-party software or APIs
3. Disaster Recovery: Procedures for system recovery and business continuity for critical systems
4. Knowledge Transfer: Terms for training and documentation delivery when client requires operational knowledge transfer
1. Technical Requirements Specification: Detailed technical specifications and requirements
2. Service Level Metrics: Detailed performance indicators and measurement methods
3. Rate Card: Detailed pricing for different services and resources
4. Project Team Structure: Team composition and key personnel details
5. Security Requirements: Detailed security protocols and compliance requirements
6. Acceptance Testing Criteria: Specific criteria and procedures for acceptance testing
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