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Administrative Services Agreement Template for Austria

An Administrative Services Agreement governed by Austrian law is a comprehensive contract that establishes the terms and conditions for the provision of administrative support services between a service provider and a client company. The agreement is structured to comply with Austrian civil law, particularly the ABGB (Austrian Civil Code) and relevant business regulations, while incorporating necessary data protection provisions under GDPR and the Austrian Data Protection Act. This document outlines service scope, performance standards, pricing, liability provisions, and operational requirements, ensuring clear delineation of responsibilities and expectations between parties.

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What is a Administrative Services Agreement?

The Administrative Services Agreement is essential for businesses operating in Austria that require external administrative support or wish to formalize internal service arrangements. This contract type is commonly used when a company needs to outsource or structure the delivery of administrative functions such as office management, secretarial services, document handling, or general business support. The agreement must comply with Austrian legal requirements, including the ABGB, commercial codes, and data protection regulations. It typically includes detailed service descriptions, performance metrics, pricing structures, and operational procedures, making it suitable for both long-term service relationships and project-based administrative support arrangements. The document serves as a crucial tool for risk management and clear accountability in service delivery relationships.

What sections should be included in a Administrative Services Agreement?

1. Parties: Identification of the contracting parties with full legal names, registration details, and addresses

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of the administrative services to be provided

5. Term and Termination: Duration of the agreement, renewal terms, and termination provisions

6. Service Provider's Obligations: Key responsibilities and commitments of the service provider

7. Client's Obligations: Key responsibilities and commitments of the client

8. Fees and Payment Terms: Service fees, payment schedule, invoicing, and late payment consequences

9. Service Levels: Performance standards and quality metrics for service delivery

10. Data Protection and Confidentiality: GDPR compliance requirements and confidentiality obligations

11. Liability and Indemnification: Limitation of liability and indemnification provisions

12. Force Majeure: Provisions for unforeseen circumstances and their impact on service delivery

13. Governing Law and Jurisdiction: Specification of Austrian law as governing law and jurisdiction for disputes

14. General Provisions: Standard boilerplate clauses including notices, amendments, and severability

What sections are optional to include in a Administrative Services Agreement?

1. Intellectual Property Rights: Required when services involve creation or use of intellectual property

2. Insurance: Specific insurance requirements, recommended for high-value or high-risk services

3. Staff and Personnel: Include when service provider's staff will work on client premises or interact with client personnel

4. Compliance with Laws: Detailed compliance obligations when services involve regulated activities

5. Audit Rights: Client's rights to audit service provider's performance, recommended for complex or regulated services

6. Business Continuity: Required for critical administrative services

7. Anti-Corruption and Ethics: Important for international services or public sector clients

8. Assignment and Subcontracting: Include when there's likelihood of corporate restructuring or use of subcontractors

What schedules should be included in a Administrative Services Agreement?

1. Schedule 1 - Service Description: Detailed breakdown of specific administrative services and deliverables

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed pricing, rate cards, and payment terms

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and security requirements

5. Schedule 5 - Contact Details and Escalation Matrix: Key personnel contacts and issue escalation procedures

6. Appendix A - Required Forms and Templates: Standard forms and templates used in service delivery

7. Appendix B - Technical Requirements: Any technical specifications or systems requirements for service delivery

8. Appendix C - Transition Plan: Implementation and handover plan for service commencement

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents

Jurisdiction

Austria

Document Type

Service Agreement

Cost

Free to use

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