Document background
This Compute SLA template is designed for use in the Belgian market when establishing formal service level commitments for compute services, including cloud computing, infrastructure services, and related technical support. The document is structured to comply with Belgian contract law and relevant EU regulations, particularly addressing data protection, security, and electronic commerce requirements. The Compute SLA defines specific, measurable service levels for availability, performance, and support response times, along with associated remedy mechanisms such as service credits. It is particularly relevant for business-to-business relationships where reliable compute services are critical to operations, and includes provisions for both standard and custom service level metrics. The agreement incorporates requirements from the Belgian Civil Code, data protection legislation, and telecommunications regulations, making it suitable for use by both domestic and international service providers operating in Belgium.
