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1. Business Continuity and Disaster Recovery: Procedures and commitments for maintaining service in emergency situations, recommended for critical services

2. Transition and Exit: Procedures for service transition at start and end of the agreement, important for complex or critical services

3. Subcontractors: Terms governing the use and management of subcontractors, needed if subcontractors will be used

4. Insurance Requirements: Specific insurance coverage requirements, recommended for high-value or high-risk services

5. Intellectual Property Rights: Provisions regarding ownership and use of IP, important for services involving software or content creation

6. Environmental Requirements: Environmental standards and commitments, relevant for services with environmental impact

7. Security Clearance: Requirements for personnel security clearance, necessary for sensitive or regulated services

8. Regulatory Compliance: Specific regulatory requirements, needed for regulated industries or services

1. Schedule 1 - Service Definitions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed description of each service level metric, measurement methods, and targets

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Security Requirements: Detailed security protocols and requirements

7. Schedule 7 - Report Templates: Templates for various reports required under the agreement

8. Appendix A - Contact Details: Key contacts for both parties including roles and responsibilities

9. Appendix B - Change Request Form: Standard form for requesting and documenting service changes