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1. Service Levels: Specific performance metrics and remedies - include if ongoing maintenance is part of scope

2. Staff and Resources: Requirements for key personnel and resources - include if specific expertise or staffing levels are critical

3. Business Continuity: Disaster recovery and business continuity requirements - include for business-critical applications

4. Source Code Escrow: Source code deposit arrangements - include if client requires access to source code

5. Knowledge Transfer: Provisions for training and knowledge sharing - include if maintenance will be handled internally

6. Non-Competition: Restrictions on competitive activities - include if protecting market position is important

7. Insurance: Specific insurance requirements - include for high-value or high-risk projects

8. Compliance with Standards: Industry-specific compliance requirements - include if operating in regulated sectors

1. Schedule 1 - Scope of Work: Detailed technical specifications and requirements

2. Schedule 2 - Project Plan: Timeline, milestones, and deliverables

3. Schedule 3 - Acceptance Criteria: Detailed criteria for accepting deliverables

4. Schedule 4 - Fee Schedule: Detailed pricing, payment schedule, and rate cards

5. Schedule 5 - Service Levels: Detailed performance metrics and measurement methods

6. Schedule 6 - Technical Standards: Required technical standards and methodologies

7. Schedule 7 - Security Requirements: Detailed security protocols and requirements

8. Schedule 8 - Key Personnel: Details of key team members and their roles

9. Appendix A - Change Request Template: Standard form for requesting changes

10. Appendix B - Testing Procedures: Detailed testing methodology and procedures