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1. Staff Transfer Provisions: Required when outsourcing involves transfer of employees

2. Change Control: Detailed procedures for managing changes to services or terms

3. Business Continuity and Disaster Recovery: Required for critical services or regulated sectors

4. Exit Management: Detailed exit provisions for complex services or critical suppliers

5. Regulatory Compliance: Required for regulated industries or specific compliance requirements

6. Subcontracting: Required when service provider may use subcontractors

7. Anti-Bribery and Corruption: Required for international services or public sector contracts

8. Environmental Requirements: Required when environmental impact is relevant

9. Innovation and Continuous Improvement: Optional provisions for long-term strategic relationships

1. Schedule 1 - Service Description: Detailed technical and operational description of services

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and remedies

3. Schedule 3 - Charges: Detailed pricing, payment structure, and calculations

4. Schedule 4 - Customer Dependencies: Detailed customer responsibilities and requirements

5. Schedule 5 - Governance Procedures: Detailed governance structure and processes

6. Schedule 6 - Security Requirements: Detailed security policies and procedures

7. Schedule 7 - Data Processing Agreement: GDPR-compliant data processing terms

8. Schedule 8 - Business Continuity Plan: Detailed continuity and recovery procedures

9. Schedule 9 - Transition Plan: Service implementation and transition procedures

10. Schedule 10 - Exit Plan: Detailed exit management procedures

11. Appendix A - Key Personnel: List of key personnel from both parties

12. Appendix B - Approved Subcontractors: List of approved subcontractors if applicable