The Client Service Agreement is a fundamental business document used to formalize professional service relationships under Danish law. It is particularly relevant when a business or individual (the service provider) agrees to provide professional services to another entity or person (the client). This agreement type is essential for establishing clear expectations, rights, and obligations of both parties, while ensuring compliance with Danish legal requirements, including the Danish Contracts Act (Aftaleloven) and, where applicable, GDPR requirements. The document typically covers service scope, quality standards, payment terms, liability provisions, and termination conditions, making it suitable for various professional service arrangements from consulting to technical services. It's designed to provide both legal protection and practical operational guidance for ongoing service relationships in the Danish business context.
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Key Requirements PROMPT example:
Client Service Agreement
I need a Client Service Agreement under Danish law for my IT consulting company providing cloud migration services to enterprise clients, with specific focus on data protection and service level commitments.
1. Parties: Identification and details of the service provider and client, including business registration numbers (CVR numbers) and registered addresses
2. Background: Context of the agreement and brief description of the parties' intention to enter into a service relationship
3. Definitions: Key terms used throughout the agreement, including definition of Services, Deliverables, and other important concepts
4. Scope of Services: Detailed description of services to be provided, including any specific requirements or standards
5. Service Provider's Obligations: Key responsibilities and commitments of the service provider, including quality standards and professional conduct
6. Client's Obligations: Client's responsibilities, including cooperation, access provision, and information sharing
7. Fees and Payment Terms: Pricing structure, payment schedule, invoicing details, and late payment consequences under Danish law
8. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination including notice periods
9. Intellectual Property Rights: Ownership and usage rights of pre-existing and created intellectual property
10. Confidentiality: Protection of confidential information and trade secrets
11. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
12. Force Majeure: Circumstances excusing performance and related procedures
13. Governing Law and Jurisdiction: Specification of Danish law as governing law and jurisdiction for dispute resolution
14. General Provisions: Standard clauses including severability, entire agreement, and amendments
1. Data Processing Terms: Required when personal data processing is involved, ensuring GDPR compliance
2. Service Levels: Include when specific performance metrics and related penalties/rewards are needed
3. Compliance with Laws: Detailed compliance obligations when operating in regulated industries
4. Insurance: Specific insurance requirements for high-risk or regulated services
5. Change Management: Procedures for changing service scope or specifications in complex service arrangements
6. Business Continuity: Required for critical services or when mandated by industry regulations
7. Subcontracting: Include when service provider may need to engage subcontractors
8. Exit Assistance: Important for complex services requiring transition upon termination
1. Schedule 1 - Service Description: Detailed specification of services, methodologies, and deliverables
2. Schedule 2 - Pricing and Payment: Detailed fee structure, rates, expenses, and payment terms
3. Schedule 3 - Service Levels: Performance metrics, measurement methods, and related incentives/penalties
4. Schedule 4 - Contact Details: Key personnel and escalation contacts for both parties
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details
6. Schedule 6 - Security Requirements: IT and physical security requirements and procedures
7. Appendix A - Change Request Form: Template for requesting and documenting service changes
8. Appendix B - Service Report Template: Standard format for service performance reporting
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Management Consulting
Professional Services
Financial Services
Marketing and Advertising
Business Process Outsourcing
Legal Services
Engineering Services
Healthcare Services
Educational Services
Environmental Services
Real Estate Services
Relevant Teams
Legal
Procurement
Sales
Commercial
Operations
Compliance
Risk Management
Business Development
Contract Management
Project Management
Relevant Roles
Legal Counsel
Contract Manager
Business Development Manager
Account Executive
Chief Operating Officer
Procurement Manager
Sales Director
Commercial Director
Risk Manager
Compliance Officer
Project Manager
Operations Manager
Managing Director
Chief Executive Officer
Service Delivery Manager
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