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Client Service Agreement Template for Denmark

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Key Requirements PROMPT example:

Client Service Agreement

I need a Client Service Agreement under Danish law for my IT consulting company providing cloud migration services to enterprise clients, with specific focus on data protection and service level commitments.

What is a Client Service Agreement?

The Client Service Agreement is a fundamental business document used to formalize professional service relationships under Danish law. It is particularly relevant when a business or individual (the service provider) agrees to provide professional services to another entity or person (the client). This agreement type is essential for establishing clear expectations, rights, and obligations of both parties, while ensuring compliance with Danish legal requirements, including the Danish Contracts Act (Aftaleloven) and, where applicable, GDPR requirements. The document typically covers service scope, quality standards, payment terms, liability provisions, and termination conditions, making it suitable for various professional service arrangements from consulting to technical services. It's designed to provide both legal protection and practical operational guidance for ongoing service relationships in the Danish business context.

What sections should be included in a Client Service Agreement?

1. Parties: Identification and details of the service provider and client, including business registration numbers (CVR numbers) and registered addresses

2. Background: Context of the agreement and brief description of the parties' intention to enter into a service relationship

3. Definitions: Key terms used throughout the agreement, including definition of Services, Deliverables, and other important concepts

4. Scope of Services: Detailed description of services to be provided, including any specific requirements or standards

5. Service Provider's Obligations: Key responsibilities and commitments of the service provider, including quality standards and professional conduct

6. Client's Obligations: Client's responsibilities, including cooperation, access provision, and information sharing

7. Fees and Payment Terms: Pricing structure, payment schedule, invoicing details, and late payment consequences under Danish law

8. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination including notice periods

9. Intellectual Property Rights: Ownership and usage rights of pre-existing and created intellectual property

10. Confidentiality: Protection of confidential information and trade secrets

11. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements

12. Force Majeure: Circumstances excusing performance and related procedures

13. Governing Law and Jurisdiction: Specification of Danish law as governing law and jurisdiction for dispute resolution

14. General Provisions: Standard clauses including severability, entire agreement, and amendments

What sections are optional to include in a Client Service Agreement?

1. Data Processing Terms: Required when personal data processing is involved, ensuring GDPR compliance

2. Service Levels: Include when specific performance metrics and related penalties/rewards are needed

3. Compliance with Laws: Detailed compliance obligations when operating in regulated industries

4. Insurance: Specific insurance requirements for high-risk or regulated services

5. Change Management: Procedures for changing service scope or specifications in complex service arrangements

6. Business Continuity: Required for critical services or when mandated by industry regulations

7. Subcontracting: Include when service provider may need to engage subcontractors

8. Exit Assistance: Important for complex services requiring transition upon termination

What schedules should be included in a Client Service Agreement?

1. Schedule 1 - Service Description: Detailed specification of services, methodologies, and deliverables

2. Schedule 2 - Pricing and Payment: Detailed fee structure, rates, expenses, and payment terms

3. Schedule 3 - Service Levels: Performance metrics, measurement methods, and related incentives/penalties

4. Schedule 4 - Contact Details: Key personnel and escalation contacts for both parties

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details

6. Schedule 6 - Security Requirements: IT and physical security requirements and procedures

7. Appendix A - Change Request Form: Template for requesting and documenting service changes

8. Appendix B - Service Report Template: Standard format for service performance reporting

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions










































Clauses








































Relevant Industries

Information Technology

Management Consulting

Professional Services

Financial Services

Marketing and Advertising

Business Process Outsourcing

Legal Services

Engineering Services

Healthcare Services

Educational Services

Environmental Services

Real Estate Services

Relevant Teams

Legal

Procurement

Sales

Commercial

Operations

Compliance

Risk Management

Business Development

Contract Management

Project Management

Relevant Roles

Legal Counsel

Contract Manager

Business Development Manager

Account Executive

Chief Operating Officer

Procurement Manager

Sales Director

Commercial Director

Risk Manager

Compliance Officer

Project Manager

Operations Manager

Managing Director

Chief Executive Officer

Service Delivery Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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