The Erroneous Transfer Complaint Letter is a crucial document used in Hong Kong's banking sector when funds have been mistakenly transferred to an unintended recipient or when transfer details were incorrectly processed by a bank. This document is essential for initiating the formal complaint process under Hong Kong's banking regulations and the HKMA's guidelines. It should be used promptly after discovering an erroneous transfer and must include specific details such as transaction references, amounts, dates, and clear evidence of the error. The letter serves multiple purposes: officially documenting the error, requesting corrective action, and establishing a paper trail for potential regulatory or legal proceedings. It must comply with Hong Kong's Banking Ordinance and the Code of Banking Practice, particularly regarding dispute resolution timeframes and procedures.
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1. Sender's Details: Full name, address, account number, and contact information of the complainant
2. Recipient's Details: Name and address of the bank/financial institution, department, and specific recipient if known
3. Reference Information: Date, account numbers involved, and transaction reference numbers
4. Error Description: Clear and concise description of the erroneous transfer, including date, amount, and intended recipient
5. Impact Statement: Description of how this error has affected you financially
6. Evidence Reference: List of the evidence being provided to support the claim
7. Specific Request: Clear statement of what action you want the bank to take
8. Response Timeline: Specification of when you expect a response
1. Previous Communications: Details of any previous attempts to resolve the issue, including dates and reference numbers
2. Urgency Statement: If the matter requires immediate attention, explanation of why urgent action is needed
3. Legal Rights Reference: Reference to specific banking regulations or consumer rights that support your case
4. Third Party Authorization: If the letter is being written on behalf of someone else, authorization details
5. Compensation Request: If additional costs were incurred due to the error, detailed request for compensation
1. Transaction Record: Copy of the bank statement showing the erroneous transfer
2. Communication Log: Copies of any previous correspondence with the bank about this issue
3. Proof of Intended Transaction: Documentation showing the details of the intended transfer
4. Additional Expenses: Documentation of any costs incurred as a result of the error
5. Authorization Document: If applicable, power of attorney or authorization letter
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