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Backup Service Level Agreement

Backup Service Level Agreement Template for Indonesia

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Key Requirements PROMPT example:

Backup Service Level Agreement

"I need a Backup Service Level Agreement for my Indonesian financial services company that ensures compliance with POJK regulations and includes daily backup requirements with a 99.99% service availability guarantee, planned to take effect from March 2025."

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Document background
This Backup Service Level Agreement is essential for organizations operating in Indonesia that require professional backup services for their critical data and systems. The document is designed to comply with Indonesian regulations, particularly Government Regulation No. 71 of 2019 and the Electronic Information and Transactions Law, while establishing clear service expectations and performance metrics. It is typically used when engaging with backup service providers or implementing internal service level commitments for backup operations. The agreement includes comprehensive details about service scope, performance standards, security requirements, and compliance measures, making it suitable for both technical and legal stakeholders. This document is particularly crucial given Indonesia's strict requirements regarding electronic system operations and data protection, ensuring that backup services meet both operational needs and regulatory obligations.
Suggested Sections

1. Parties: Identification of the service provider and customer, including their legal details and authorized representatives

2. Background: Context of the agreement and brief description of the services to be provided

3. Definitions: Detailed definitions of technical and legal terms used throughout the agreement

4. Service Description: Detailed description of backup services, including types of backup, frequency, and storage locations

5. Service Level Requirements: Specific performance metrics, including backup success rates, recovery time objectives (RTO), and recovery point objectives (RPO)

6. Data Security and Privacy: Security measures, data protection protocols, and compliance with Indonesian data protection laws

7. Service Provider Responsibilities: Obligations of the service provider including monitoring, reporting, and maintenance

8. Customer Responsibilities: Customer obligations including providing access, maintaining source systems, and cooperation requirements

9. Performance Monitoring and Reporting: Methods and frequency of service level measurement and reporting

10. Incident Management: Procedures for handling backup failures, data recovery requests, and other incidents

11. Fees and Payment Terms: Pricing structure, payment schedule, and billing procedures

12. Term and Termination: Duration of agreement, renewal terms, and termination conditions

13. Governing Law and Dispute Resolution: Application of Indonesian law and dispute resolution procedures

Optional Sections

1. Regulatory Compliance: Additional compliance requirements for regulated industries (e.g., financial services, healthcare)

2. Business Continuity: Extended provisions for business continuity and disaster recovery planning

3. Data Center Specifications: Detailed requirements for data center locations and specifications when required by specific regulations

4. Exit Management: Detailed procedures for service transition at contract end, including data return or deletion

5. Force Majeure: Specific provisions for handling force majeure events affecting backup services

6. Insurance Requirements: Specific insurance coverage requirements for high-value or high-risk services

7. Third-Party Service Providers: Provisions regarding the use and management of third-party service providers or subcontractors

Suggested Schedules

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of backup services, including backup types, retention periods, and performance metrics

2. Schedule 2 - Pricing and Payment Schedule: Detailed pricing structure, including base fees, variable charges, and any performance-related adjustments

3. Schedule 3 - Technical Requirements: Specific technical requirements for systems, connectivity, and compatibility

4. Schedule 4 - Security Standards: Detailed security protocols, encryption standards, and access control requirements

5. Schedule 5 - Operational Procedures: Step-by-step procedures for routine operations, incident management, and escalation

6. Appendix A - Service Level Metrics Calculation: Detailed methodology for calculating and measuring service level performance

7. Appendix B - Report Templates: Standard templates for various service reports and performance measurements

8. Appendix C - Contact Details: Contact information for key personnel and escalation paths

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions
















































Clauses









































Relevant Industries

Financial Services

Healthcare

Technology

Government

Education

Manufacturing

Retail

Telecommunications

Professional Services

Energy and Utilities

Insurance

Media and Entertainment

Relevant Teams

Information Technology

Information Security

Legal

Compliance

Risk Management

Operations

Infrastructure

Service Delivery

Procurement

Data Management

Business Continuity

Relevant Roles

Chief Information Officer

IT Director

Information Security Manager

Data Protection Officer

IT Operations Manager

Systems Administrator

Backup Administrator

Infrastructure Manager

Risk Management Officer

Compliance Officer

Legal Counsel

Procurement Manager

Service Delivery Manager

Technical Operations Director

Chief Technology Officer

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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