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1. Data Protection and Privacy: Required when service involves processing personal data or compliance with PDPA

2. Security Requirements: Detailed security protocols and standards, necessary for services handling sensitive data

3. Disaster Recovery and Business Continuity: Required for critical services requiring specific recovery commitments

4. Equipment and Assets: Include when physical equipment or assets are provided as part of the service

5. Compliance and Audit Rights: Required for regulated industries or when specific compliance requirements exist

6. Transition and Exit: Detailed exit planning and transition assistance, important for complex or critical services

7. Intellectual Property Rights: Required when service involves development or licensing of intellectual property

8. Change Management: Include for services requiring formal change control procedures

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Metrics: Specific performance metrics, measurement methods, and targets

3. Schedule 3 - Fee Schedule: Detailed pricing, rate cards, and service credit calculations

4. Schedule 4 - Operational Procedures: Detailed procedures for service delivery, support, and escalation

5. Schedule 5 - Report Formats: Templates and formats for regular service reporting

6. Schedule 6 - Contact Details: Key contacts and escalation matrix for both parties

7. Schedule 7 - Technical Requirements: Customer technical requirements and specifications

8. Schedule 8 - Service Locations: Details of service delivery and support locations