This SLA Server Uptime agreement is designed for use in Malaysia when establishing contractual commitments for server availability and performance between service providers and their clients. The document is essential for organizations requiring guaranteed server uptime and clear accountability measures for their critical IT infrastructure. It incorporates provisions compliant with Malaysian legislation, including the Personal Data Protection Act 2010, Electronic Commerce Act 2006, and Communications and Multimedia Act 1998. The agreement typically becomes necessary when organizations deploy mission-critical applications, host customer-facing services, or require specific performance guarantees for their server infrastructure. It includes detailed technical specifications, service level metrics, monitoring procedures, incident response protocols, and compensation mechanisms for service disruptions.
Your data doesn't train Genie's AI
You keep IP ownership聽of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let tiktok成人版's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identifies and provides details of the service provider and customer entering into the SLA
2. Background: Explains the context and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement, including technical terminology
4. Service Description: Detailed description of the server services being provided
5. Service Level Commitments: Specifies the guaranteed uptime percentage and performance metrics
6. Measurement and Monitoring: Details how uptime and performance will be measured and monitored
7. Service Credits and Penalties: Describes compensation or credits for failing to meet SLA commitments
8. Exclusions and Force Majeure: Specifies circumstances not covered by the SLA guarantees
9. Response and Resolution Times: Defines timeframes for responding to and resolving various types of incidents
10. Maintenance Windows: Specifies scheduled maintenance periods and notification requirements
11. Reporting: Details the performance reports to be provided and their frequency
12. Term and Termination: Specifies the duration of the agreement and termination conditions
13. General Provisions: Standard legal clauses including governing law, notices, and amendments
1. Data Protection and Privacy: Additional provisions for handling personal data when the service involves data processing
2. Disaster Recovery: Specific provisions for disaster recovery procedures when enhanced business continuity is required
3. Security Requirements: Detailed security obligations when handling sensitive data or systems
4. Customer Obligations: Specific customer responsibilities when the service requires significant customer cooperation
5. Service Level Reviews: Provisions for periodic review and adjustment of service levels for long-term contracts
6. Compliance Requirements: Additional compliance obligations for regulated industries
7. Multi-jurisdiction Services: Special provisions when services are provided across multiple jurisdictions
1. Schedule 1 - Technical Specifications: Detailed technical specifications of the servers and infrastructure
2. Schedule 2 - Service Level Metrics: Detailed breakdown of service level calculations and measurement methodologies
3. Schedule 3 - Fee Schedule: Pricing details and service credit calculations
4. Schedule 4 - Support Services: Detailed description of support services and escalation procedures
5. Schedule 5 - Security Standards: Specific security standards and compliance requirements
6. Appendix A - Incident Priority Levels: Classification and definitions of different incident priority levels
7. Appendix B - Contact Information: Key contacts and escalation points for both parties
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Financial Services
E-commerce
Healthcare
Manufacturing
Telecommunications
Education
Government Services
Retail
Logistics
Professional Services
Relevant Teams
Legal
Information Technology
Infrastructure
Operations
Procurement
Compliance
Risk Management
Service Delivery
Technical Support
Contract Management
Relevant Roles
Chief Technology Officer
IT Director
Infrastructure Manager
Service Delivery Manager
Legal Counsel
Procurement Manager
Operations Director
Cloud Services Manager
Systems Administrator
Compliance Officer
Risk Manager
Contract Manager
Technical Account Manager
Data Center Manager
Find the exact document you need
Incident Resolution Time SLA
A Malaysian law-governed agreement defining incident resolution time commitments and service level requirements between service providers and their clients.
find out more
Ecommerce SLA
Malaysian-law governed Service Level Agreement for e-commerce operations, defining performance metrics and service standards under Malaysian regulations.
find out more
SLA Type
A Malaysian-law governed Service Level Agreement defining service standards, performance metrics, and delivery commitments between service provider and recipient.
find out more
SLA Telecom
A Malaysian law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and regulatory compliance requirements for telecommunications services.
find out more
SLA Site
A Malaysian-law governed Site Service Level Agreement defining service standards and performance metrics for site-specific services.
find out more
SLA For Problem Management
A Malaysian law-governed Service Level Agreement defining problem management processes, response times, and resolution targets for IT services.
find out more
Managed Services Service Level Agreement
A Malaysian law-governed Service Level Agreement defining performance standards and operational requirements for managed services arrangements.
find out more
Defect Resolution SLA
A Malaysian law-governed Service Level Agreement specifying defect resolution requirements, timelines, and remediation procedures for technical systems.
find out more
Average SLA
A Malaysian-law governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
find out more
SLA Delivery Time
A Malaysian law-governed Service Level Agreement establishing delivery time commitments, performance metrics, and remedies for logistics services.
find out more
SLA Enterprise
Malaysian-compliant enterprise Service Level Agreement template establishing service commitments and performance metrics between service providers and enterprise customers.
find out more
Maintenance SLA
A Malaysian law-governed agreement setting out terms and performance standards for maintenance services, including service levels, responsibilities, and remedies.
find out more
Tier 3 SLA
Malaysian-law governed Tier 3 SLA defining expert-level technical support services and performance standards for mission-critical systems.
find out more
SLA Uptime
A Malaysian law-governed Service Level Agreement defining uptime commitments, measurement methods, and compensation mechanisms for service interruptions.
find out more
Task SLA
A Malaysian-law governed agreement defining performance metrics and service standards for specific operational tasks, including measurement criteria and compliance requirements.
find out more
SLA Storage
A Malaysian-law governed Service Level Agreement for storage services, defining performance metrics and obligations between storage providers and clients.
find out more
SLA Server Uptime
A Malaysian law-governed Service Level Agreement defining server uptime commitments, performance metrics, and compensation mechanisms for service disruptions.
find out more
SLA Level 1
Malaysian law-compliant Service Level Agreement template establishing basic service delivery commitments and performance metrics between provider and customer.
find out more
SLA In System Design
A Malaysian-law governed Service Level Agreement defining performance metrics and standards for system design services, ensuring compliance with local digital service regulations.
find out more
SLA 99.999 Downtime
A Malaysian law-governed Service Level Agreement (SLA) ensuring 99.999% service availability with strict uptime requirements and compliance measures.
find out more
SLA 8x5
A Malaysian law-governed Service Level Agreement for 8x5 business hours support, defining service standards and performance metrics.
find out more
ShIPping SLA
Malaysian law-compliant Service Level Agreement template for shipping services, defining performance standards and operational requirements for maritime transportation.
find out more
Service Level Agreement In Crm
A Malaysian law-governed agreement defining service levels and performance standards for CRM system services, including compliance with local data protection regulations.
find out more
Service Level Agreement Graphic Design
Malaysian-law governed Service Level Agreement for graphic design services, outlining service standards, deliverables, and performance metrics.
find out more
Security Level Agreement
A Malaysian law-governed agreement establishing security standards and compliance requirements between parties, including data protection and cybersecurity measures.
find out more
Quality SLA
A Malaysian law-governed Quality Service Level Agreement defining service standards, metrics, and compliance requirements between service provider and recipient.
find out more
Performance SLA
A Malaysian-law governed agreement defining service performance standards, metrics, and compliance requirements between service providers and recipients.
find out more
Office SLA
A Malaysian-law governed Service Level Agreement defining performance standards and operational requirements for office services delivery.
find out more
Latency SLA
A Malaysian law-governed Service Level Agreement specifying latency commitments, measurement methods, and remedies for digital service performance.
find out more
Finance SLA
A Malaysian law-governed Service Level Agreement defining performance standards and operational requirements for financial services delivery, aligned with local financial regulations.
find out more
Email SLA
A Malaysian-compliant Service Level Agreement defining performance standards and obligations for email services, governed by Malaysian law.
find out more
Downtime SLA
A Malaysian law-governed Service Level Agreement defining system availability commitments, downtime limits, and remedies for service disruptions.
find out more
Development SLA
A Malaysian-law governed agreement setting performance standards and deliverables for software development services, combining SLA metrics with development requirements.
find out more
Demo SLA
A Malaysian law-governed Service Level Agreement defining service standards, performance metrics, and accountability measures between service provider and customer.
find out more
Monthly SLA
Malaysian-compliant monthly Service Level Agreement template establishing service standards and performance metrics between providers and clients.
find out more
Manage SLA
A Malaysian-compliant contract for managing service level agreements, including performance metrics and reporting requirements under Malaysian law.
find out more
Delivery SLA
A Malaysian law-governed agreement setting delivery service levels between logistics providers and customers, including performance metrics and quality standards.
find out more
Data Slas
A Malaysian law-governed agreement defining service levels and requirements for data-related services, ensuring compliance with local data protection regulations.
find out more
Daily SLA
A Malaysian-law governed agreement establishing daily service performance standards, metrics, and compliance requirements between service providers and recipients.
find out more
Cloud Storage SLA
A Malaysian-compliant Service Level Agreement for cloud storage services, defining performance metrics and data protection standards.
find out more
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)