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1. Change Management: Procedures for requesting and implementing system changes - include when the system is expected to evolve significantly

2. Knowledge Transfer: Terms for training and knowledge sharing - include when client requires capability building

3. Third-Party Integration: Requirements for integration with other systems - include when external system interfaces are needed

4. Business Continuity: Extended disaster recovery procedures - include for critical systems

5. Environmental Standards: Green computing and sustainability requirements - include when environmental compliance is important

6. Intellectual Property Rights: Detailed IP ownership and licensing terms - include when custom development is involved

7. Exit Management: Detailed transition procedures at contract end - include for complex systems

1. Schedule A - Technical Specifications: Detailed technical requirements and system architecture specifications

2. Schedule B - Service Level Metrics Details: Comprehensive breakdown of all service level measurements and calculations

3. Schedule C - Pricing and Fee Structure: Detailed pricing models, rates, and payment schedules

4. Schedule D - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule E - Security Requirements: Detailed security protocols, compliance requirements, and audit procedures

6. Schedule F - System Dependencies: List of third-party systems, software, and infrastructure dependencies

7. Appendix 1 - Incident Response Plan: Detailed procedures for handling various types of incidents

8. Appendix 2 - Report Templates: Standard templates for various service level and performance reports

9. Appendix 3 - Change Request Forms: Standard forms and procedures for requesting system changes