The Guaranteed Uptime SLA is essential for businesses operating in Singapore requiring assured service availability. This agreement type is particularly relevant in today's digital economy where service reliability is crucial. The document establishes clear metrics for service availability, defines measurement methods, and outlines compensation mechanisms for service failures. It incorporates Singapore's regulatory framework while addressing technical and operational requirements. The Guaranteed Uptime SLA is commonly used in cloud services, hosting, and critical business applications where service continuity is paramount.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership聽of your docs
1. Parties: Identification and details of service provider and customer
2. Background: Context and purpose of the SLA
3. Definitions: Key terms used throughout the agreement
4. Service Levels: Detailed uptime commitments and measurement methodology
5. Service Credits: Compensation mechanism for failing to meet SLAs
6. Measurement and Reporting: How uptime is measured and reported
7. Force Majeure: Circumstances beyond reasonable control
1. Data Protection: Required if personal data is processed as per PDPA requirements
2. Disaster Recovery: Procedures for service restoration and business continuity
3. Security Requirements: Specific security measures and compliance requirements for sensitive data or regulated industries
1. Service Description Schedule: Detailed description of services covered under the SLA
2. Service Level Metrics: Technical specifications and methodology for uptime measurement
3. Service Credit Calculation: Formula and examples for calculating service credits for SLA breaches
4. Incident Response Procedure: Steps to be taken during service interruption and recovery
5. Contact Matrix: Key contacts and escalation procedures for both parties
Find the exact document you need
Third Party SLA
A Singapore-law governed agreement defining service levels, metrics, and obligations between a service provider and customer.
Download
Vulnerability SLA
A Singapore-law governed agreement defining service levels and response times for vulnerability management services.
Download
Work Level Agreement
A Singapore-compliant Work Level Agreement defining role expectations, responsibilities, and performance standards within employment law requirements.
Download
Software As A Service Service Level Agreement
A Singapore-law governed Service Level Agreement for SaaS providers, establishing service standards and compliance requirements.
Download
SLA Supplier Agreement
A Singapore-law governed agreement defining service levels and performance metrics between supplier and customer.
Download
SLA SOP
A combined SLA and SOP document under Singapore law that defines service standards and operational procedures while ensuring compliance with local regulations.
Download
SLA Outsourcing Services
A Singapore-law governed SLA defining terms, conditions, and performance metrics for outsourced service delivery.
Download
SLA For Development Projects
A Singapore-law governed service level agreement defining performance standards and deliverables for software development projects.
Download
SLA For API
A Singapore-compliant legal agreement defining API service performance standards, security requirements, and service level commitments.
Download
SLA Communication
A Singapore-law governed Service Level Agreement defining standards and metrics for communication services, aligned with local telecommunications regulations.
Download
Service Level Agreement In Procurement
A Singapore-law governed agreement defining service levels and performance metrics in procurement relationships.
Download
Service Level Agreement For Consultants
A Singapore-law governed agreement defining performance standards and terms for consulting services.
Download
Service Level Agreement For Cloud Services
A cloud services agreement under Singapore law defining service levels, performance metrics, and compliance with local data protection requirements.
Download
Service Level Agreement Cyber Security
A Singapore-law governed agreement establishing performance metrics and standards for cybersecurity services delivery.
Download
Service Level Agreement Availability
A Singapore-law governed agreement defining service availability commitments, measurement metrics, and compensation mechanisms for service disruptions.
Download
Service Based SLA
A Singapore-law governed agreement defining service levels and performance metrics between service provider and customer.
Download
Sales And Marketing SLA
A Singapore-law governed Service Level Agreement defining performance standards and responsibilities for sales and marketing services.
Download
MSP Service Level Agreement
A Singapore-law governed Service Level Agreement defining terms between an MSP and client, including service metrics and compliance requirements.
Download
Library Service Level Agreement
A Singapore-compliant agreement defining library service standards, performance metrics, and operational parameters between service providers and clients.
Download
IT Helpdesk SLA
An IT Helpdesk Service Level Agreement compliant with Singapore law, defining support service standards and performance metrics.
Download
Internal Service Level Agreement Between Departments
A Singapore-law governed agreement defining service standards and performance metrics between departments within the same organization.
Download
Global SLA
A Singapore law-governed agreement establishing global service performance standards and metrics for cross-border service delivery.
Download
Generic SLA
A Singapore law-governed Service Level Agreement defining service standards and performance metrics between providers and recipients.
Download
Firewall SLA
A Singapore-law governed agreement defining service levels and performance metrics for firewall services, incorporating local cybersecurity requirements.
Download
External SLA
A Singapore-law governed agreement defining service standards and performance metrics between a service provider and external client.
Download
Enterprise SLA
A Singapore-governed legal agreement defining service standards and performance metrics between service providers and enterprise customers.
Download
Dynamic SLA
A Singapore-law governed agreement establishing dynamic, adjustable service levels and performance metrics between service providers and customers.
Download
Defect SLA
A Singapore law-governed agreement defining service levels for defect management and resolution in IT services.
Download
Customer Service Service Level Agreement
A Singapore-law governed agreement establishing measurable standards and obligations for customer service delivery, including performance metrics and compliance requirements.
Download
SLA In Engineering
A Singapore-compliant Service Level Agreement defining performance standards and obligations for engineering services delivery.
Download
SLA Application
A Singapore-law governed agreement defining service levels and performance standards for software applications.
Download
Service Level Agreement Pricing
A Singapore-law governed agreement defining service pricing, performance metrics, and financial terms between service provider and customer.
Download
Interdepartmental SLA
A Singapore-compliant internal agreement defining service standards and responsibilities between organizational departments.
Download
High Availability SLA
A Singapore-law governed agreement defining service uptime commitments and performance guarantees with associated remedies.
Download
Business Level Agreement
A Singapore-law governed agreement defining business performance standards and operational expectations between organizations or business units.
Download
SLA With Vendor
A Singapore-law governed agreement setting performance standards and metrics for vendor-provided services.
Download
SLA Payment Terms
A Singapore-law governed document establishing payment terms and conditions for service level agreements.
Download
SLA In Logistics
A Singapore-law governed agreement defining service levels and performance metrics between logistics providers and their clients.
Download
SLA Service License Agreement
A Singapore-governed agreement defining service levels, performance metrics, and terms between service provider and customer.
Download
SLA In Banking
A banking service level agreement under Singapore law that defines performance metrics and compliance requirements between banks and service providers.
Download
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)