Document background
This Dynamic SLA template is designed for use in the Belgian market where service providers need to establish flexible, automatically adjusting service level agreements with their customers. The document is particularly relevant when traditional static SLAs are insufficient due to varying service demands, technological changes, or evolving business requirements. The Dynamic SLA includes mechanisms for automatic adjustment of service levels, performance metrics, and potentially pricing based on predefined triggers, while ensuring compliance with Belgian contract law and relevant EU regulations. It incorporates provisions for continuous monitoring, automated reporting, and dynamic service credit calculations, making it especially suitable for cloud services, managed IT services, and other technology-driven service arrangements where requirements may change frequently. The document addresses both technical and legal aspects of service delivery, including data protection requirements under GDPR and specific Belgian legal requirements for electronic service provision.
