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1. Disaster Recovery: Required for critical services where business continuity is essential

2. Environmental Requirements: Include when services have specific environmental compliance needs

3. Third-Party Service Providers: Required when subcontractors or third-party services are involved

4. Regulatory Compliance: Include for regulated industries or services

5. Innovation and Continuous Improvement: Optional section for long-term strategic partnerships

6. Training and Knowledge Transfer: Include when service includes staff training or knowledge sharing

7. Intellectual Property Rights: Required when services involve creation or use of intellectual property

8. Exit Management: Include for complex services requiring detailed transition arrangements

1. Schedule 1 - Service Descriptions: Detailed technical specifications of services

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methods

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes and contact information

5. Schedule 5 - Security Requirements: Detailed security protocols and requirements

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms

7. Schedule 7 - Business Continuity Plan: Disaster recovery and business continuity procedures

8. Schedule 8 - Change Request Template: Standard form for requesting service changes

9. Appendix A - Technical Infrastructure: Details of technical infrastructure and architecture

10. Appendix B - Key Personnel: List of key contacts and responsible personnel