A Post Office Complaint Letter is utilized when customers need to formally register dissatisfaction with Post Office services in England and Wales. This document is essential for creating a paper trail and initiating the official complaint process with Post Office Ltd. It should be used when informal resolution attempts have failed or when the nature of the complaint requires formal documentation. The letter must align with UK postal regulations and should include specific details about the incident, any losses incurred, and the desired outcome. This formal complaint process is protected under various UK consumer protection laws and can be escalated to the Postal Redress Service (POSTRS) if necessary.
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1. Personal Information: Your name, address, contact details, and any relevant account numbers
2. Date and Location: Date of incident/issue and relevant Post Office branch or service location
3. Issue Description: Clear and concise explanation of the complaint with relevant dates and details
4. Previous Communication: Reference to any previous contact about this issue
5. Desired Resolution: Clear statement of what outcome you are seeking
1. Financial Loss Details: Include when claiming compensation for financial losses - use when monetary damages have occurred
2. Third Party Information: Details of other affected parties - use when complaint involves multiple parties
3. Supporting Evidence Reference: List of enclosed evidence - use when including receipts, photos, or other documentation
1. Receipts: Proof of postage, purchase, or service use
2. Photographs: Visual evidence of damaged items or other issues
3. Previous Correspondence: Copies of earlier communications about the issue
4. Proof of Value: For items lost or damaged in transit
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