Call Evaluation Form Template for Malaysia

A comprehensive evaluation tool designed for the Malaysian market that enables systematic assessment of call handling performance in accordance with Malaysian employment laws and data protection regulations. The document facilitates objective evaluation of customer service representatives' call handling abilities, compliance with procedures, and adherence to quality standards while ensuring fair and transparent performance assessment in line with Malaysian labor practices and industry standards. It incorporates both quantitative scoring metrics and qualitative feedback mechanisms to support employee development and maintain service quality.

Generate a Bespoke Document

1. Select your governing law:

2. Enter your key requirements:

Download a Standard Call Evaluation Form

Download a Malaysia-compliant Call Evaluation Form or see .

Get template free

Review your own Call Evaluation Form

Let tiktok��˰� identify missing terms, unusual language, compliance issues and more.

Your data doesn't train Genie's AI

You keep IP ownership of your docs

4.6 / 5

4.8 / 5

What is a Call Evaluation Form?

The Call Evaluation Form serves as a standardized tool for assessing the quality and effectiveness of customer service interactions via telephone in the Malaysian business environment. This document is essential for organizations that need to maintain consistent service standards and comply with Malaysian employment regulations, including the Employment Act 1955 and Personal Data Protection Act 2010. The form enables systematic evaluation of call handling skills, customer service quality, compliance with procedures, and overall performance metrics. It is designed to support fair employee assessment, identify training needs, and document performance for human resource purposes while ensuring alignment with Malaysian legal requirements and industry best practices.

What sections should be included in a Call Evaluation Form?

1. Call Information: Basic details including date, time, call duration, agent name, evaluator name, and call reference number

2. Customer Interaction Skills: Assessment of greeting, professional courtesy, active listening, and appropriate language use

3. Technical Knowledge: Evaluation of product/service knowledge, accuracy of information provided, and problem-solving capabilities

4. Call Handling Efficiency: Assessment of call control, time management, and appropriate use of hold/transfer procedures

5. Compliance & Procedures: Evaluation of adherence to script requirements, regulatory compliance, and internal procedures

6. Resolution & Follow-up: Assessment of problem resolution, action items completion, and proper call closure

7. Overall Score: Final scoring calculation and performance level determination

8. Feedback Summary: Space for detailed comments, areas of excellence, and improvement opportunities

What sections are optional to include in a Call Evaluation Form?

1. Language Proficiency: Additional section for evaluating multiple language capabilities when relevant for multilingual call centers

2. Sales Performance: Optional section for evaluating sales techniques and conversion rates when applicable to sales-focused roles

3. System Navigation: Section for assessing efficiency in using specific software tools and systems

4. Customer Satisfaction Indicators: Section linking customer feedback or satisfaction scores to the call evaluation when available

What schedules should be included in a Call Evaluation Form?

1. Scoring Guide: Detailed rubric explaining the scoring criteria and standards for each evaluation component

2. Performance Metrics Reference: Standard benchmarks and KPIs for different performance levels

3. Compliance Checklist: List of mandatory compliance points and regulatory requirements to be checked during evaluation

4. Action Plan Template: Template for documenting required improvements and development plans based on evaluation results

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok��˰� | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents

Cost

Free to use

Find the exact document you need

No matches found.

Induction Training Feedback Form

A Malaysian-compliant form for gathering new employee feedback on induction training effectiveness and quality.

tiktok���˰�

How Cambridge United Uses tiktok���˰� to Speed Up Player Signings and Slash Legal Costs

Generate a Bespoke Document

Download a Standard Call Evaluation Form

Review your own Call Evaluation Form

What is a Call Evaluation Form?

What sections should be included in a Call Evaluation Form?

What sections are optional to include in a Call Evaluation Form?

What schedules should be included in a Call Evaluation Form?

Authors

Alex Denne

Jurisdiction

Publisher

Document Type

Sector

Cost

Find the exact document you need

Induction Training Feedback Form

Evaluation Form For Webinar

Tourist Feedback Form

Call Evaluation Form

Weekly Feedback Form

Restaurant Server Evaluation Form

Exit Interview Feedback Form

Vendor Evaluation Form

Employee Self Evaluation Form

Printable Appraisal Form

Exit Form For Employee

Manager Appraisal Form

Performance Review Form

Supplier Evaluation Form

Receptionist Evaluation Form

Employee Evaluation Form

Training Evaluation Form For Employees

Tasting Form

Subject Evaluation Form

Self Analysis Form

Promotion Assessment Form

Performance Appraisal Letter

Performance Appraisal Form For Sales Manager

HR Assessment Form

Executive Director Self Evaluation Form

Feedback Form For Teachers Training

Feedback Form For Orientation Programme

Evaluation Survey Form

Appraisal Form

Peer Assessment Form

Designer Evaluation Form

Supplier Performance Evaluation Form

Course Evaluation Form

Team Building Evaluation Form

Secretary Evaluation Form

Performance Evaluation Form For Government Employees

Evaluation Form For Project Proposal

Developer Evaluation Form

Appraisal Form For Students

Restaurant Manager Evaluation Form

�ұ�Ծ���’s Security Promise

Your documents are private:

Your documents are protected:

Organizational security:

Use Cases

Generate Legal Docs Free

tiktok��˰�

How Cambridge United Uses tiktok��˰� to Speed Up Player Signings and Slash Legal Costs

�ұ�Ծ��’s Security Promise