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The Recruiting SLA serves as a crucial legal framework for establishing and managing professional recruitment services relationships in Malaysia. This document is essential when companies engage external recruitment agencies for ongoing talent acquisition needs, requiring detailed service levels and performance metrics. The agreement ensures compliance with Malaysian employment legislation while protecting both parties' interests through clear definition of services, responsibilities, and success metrics. It's particularly important for organizations with regular hiring needs who want to maintain consistent recruitment quality and measure agency performance. The Recruiting SLA typically includes comprehensive details about recruitment processes, timelines, fee structures, and candidate guarantees, while ensuring compliance with local data protection requirements and employment regulations.

1. Parties: Identification of the Service Provider (recruitment agency) and the Client company, including full legal names and registered addresses

2. Background: Context of the agreement, including the Client's recruitment needs and the Service Provider's expertise

3. Definitions: Definitions of key terms used throughout the agreement, including technical recruitment terms and performance metrics

4. Scope of Services: Detailed description of recruitment services to be provided, including types of positions, geographical coverage, and recruitment methodology

5. Service Level Requirements: Specific performance metrics, KPIs, and service standards that the recruitment agency must meet

6. Fees and Payment Terms: Detailed fee structure, payment schedule, and any conditional payments or success fees

7. Client Obligations: Responsibilities of the Client, including providing necessary information, feedback, and cooperation

8. Service Provider Obligations: Specific duties and responsibilities of the recruitment agency, including compliance with laws and professional standards

9. Confidentiality: Provisions for handling confidential information and candidate data in compliance with PDPA 2010

10. Data Protection: Specific obligations regarding personal data handling and protection under Malaysian law

11. Term and Termination: Duration of the agreement and conditions for termination

12. Dispute Resolution: Process for handling disputes, including jurisdiction under Malaysian law

13. General Provisions: Standard legal clauses including notices, amendments, and governing law