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1. Personnel and Subcontracting: Rules for service provider personnel and use of subcontractors - include if services involve on-site work or significant subcontracting

2. Training and Knowledge Transfer: Requirements for training customer personnel - include if services involve significant knowledge transfer

3. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

4. Transition Services: Entry and exit transition requirements - include for complex service arrangements

5. Compliance and Audit Rights: Detailed compliance obligations and audit procedures - include for regulated industries

6. Insurance: Specific insurance requirements - include for high-risk services

7. Environmental Requirements: Environmental compliance and reporting - include if services have environmental impact

1. Schedule 1 - Service Descriptions: Detailed description of service categories available under the MSA

2. Schedule 2 - Service Level Agreement: Detailed service levels, measurement, and remedies

3. Schedule 3 - Pricing and Payment: Detailed pricing models, rate cards, and payment terms

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details

5. Schedule 5 - Security Requirements: Detailed security policies and requirements

6. Schedule 6 - Governance Procedures: Detailed procedures for contract management

7. Schedule 7 - Form of Service Order: Template for individual service orders

8. Appendix A - Key Personnel: List of key personnel from both parties

9. Appendix B - Approved Subcontractors: List of pre-approved subcontractors

10. Appendix C - Technical Standards: Required technical standards and specifications