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Master Relationship Agreement
"I need a Master Relationship Agreement governed by Belgian law for a software development company providing services to multiple EU customers, with strong data protection provisions and flexible ordering processes for different types of development projects."
1. Parties: Identification and details of the contracting parties, including registered offices and company numbers
2. Background: Context of the agreement, relationship overview, and purpose of the master agreement
3. Definitions: Comprehensive list of defined terms used throughout the agreement
4. Scope of Agreement: Overview of services/relationship covered and hierarchy with other agreements
5. Term and Termination: Duration, renewal provisions, and termination circumstances
6. Ordering Process: Procedure for placing and accepting orders under the master agreement
7. Financial Terms: Pricing principles, payment terms, invoicing requirements
8. Service Levels: General principles for performance standards and measurements
9. Intellectual Property Rights: Ownership and licensing of IP created or used during the relationship
10. Confidentiality: Protection and handling of confidential information
11. Data Protection: GDPR compliance and data processing obligations
12. Liability and Indemnification: Allocation of risks, limitation of liability, and indemnification obligations
13. Force Majeure: Events excusing performance and related procedures
14. Insurance: Required insurance coverage and minimum limits
15. Governing Law and Jurisdiction: Belgian law application and dispute resolution procedures
16. General Provisions: Standard boilerplate clauses including assignment, notices, and amendments
1. Compliance with Laws: Detailed compliance obligations - include when parties operate in regulated industries
2. Personnel: Requirements for staff and contractors - include when services involve on-site work
3. Security Requirements: IT and physical security measures - include for technology-related services
4. Business Continuity: Disaster recovery obligations - include for critical business services
5. Audit Rights: Detailed audit provisions - include for regulated industries or critical suppliers
6. Environmental Requirements: Environmental standards - include for manufacturing or logistics relationships
7. Anti-Corruption: Detailed anti-corruption provisions - include for international relationships
8. Parent Company Guarantee: Parent company obligations - include when subsidiary's financial strength is insufficient
1. Schedule 1 - Service Description: Detailed description of services/products covered by the agreement
2. Schedule 2 - Pricing and Payment Terms: Detailed pricing structure, rates, and payment procedures
3. Schedule 3 - Service Levels: Detailed service level agreements, KPIs, and measurement methods
4. Schedule 4 - Data Processing Agreement: Detailed GDPR-compliant data processing terms
5. Schedule 5 - Security Requirements: Detailed security protocols and requirements
6. Schedule 6 - Governance: Management structure, meeting cadence, and escalation procedures
7. Schedule 7 - Change Control: Process for implementing changes to services or terms
8. Appendix A - Contact Details: Key contacts and notice details for both parties
9. Appendix B - Form of Order: Template for placing orders under the master agreement
10. Appendix C - Required Insurance: Detailed insurance requirements and minimum coverage levels
Authors
Technology
Professional Services
Manufacturing
Financial Services
Telecommunications
Healthcare
Logistics
Retail
Energy
Construction
Consulting
Software Development
Legal
Procurement
Commercial
Finance
Operations
Risk Management
Compliance
Vendor Management
Business Development
Corporate Affairs
General Counsel
Legal Director
Commercial Director
Procurement Manager
Contract Manager
Business Development Director
Chief Financial Officer
Chief Operating Officer
Vendor Management Lead
Risk Management Officer
Compliance Officer
Senior Legal Counsel
Head of Commercial
Operations Director
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