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Master Service Agreement And Statement Of Work
"I need a Master Service Agreement and Statement of Work for providing IT infrastructure and cloud services to Belgian government agencies, with robust data protection provisions and specific security clearance requirements, to be implemented by March 2025."
1. Parties: Identification and details of the contracting parties, including registered offices and company numbers
2. Background: Context of the agreement and relationship between the parties
3. Definitions and Interpretation: Definitions of key terms and rules for interpreting the agreement
4. Services Framework: Overview of how services will be provided and SOWs will operate under the master agreement
5. Statement of Work Process: Process for creating, approving, and amending SOWs
6. Service Provider Obligations: Core obligations and responsibilities of the service provider
7. Client Obligations: Core obligations and responsibilities of the client
8. Personnel and Resources: Requirements regarding personnel, qualifications, and resources
9. Fees and Payment Terms: Pricing structure, payment terms, invoicing, and related financial provisions
10. Intellectual Property Rights: Ownership and licensing of pre-existing and newly created IP
11. Confidentiality: Protection and handling of confidential information
12. Data Protection: GDPR compliance and data processing obligations
13. Liability and Indemnification: Limitation of liability and indemnification provisions
14. Term and Termination: Duration of agreement and termination rights
15. Post-Termination Obligations: Obligations surviving termination and transition arrangements
16. General Provisions: Standard legal provisions including notices, amendments, and governing law
1. Service Levels: Include when specific performance metrics and service levels need to be measured and maintained
2. Business Continuity: Include for critical services requiring disaster recovery and business continuity planning
3. Security Requirements: Include when services involve sensitive data or systems access
4. Compliance and Audit Rights: Include when regulatory compliance or regular audits are necessary
5. Insurance Requirements: Include when specific insurance coverage needs to be maintained
6. Change Control: Include when formal change management procedures are needed
7. Subcontracting: Include when subcontracting needs to be specifically addressed and regulated
8. Export Control: Include when services involve cross-border data or technology transfer
9. Environmental Requirements: Include when services have environmental impact or sustainability requirements
10. Force Majeure: Include detailed force majeure provisions when business continuity is critical
1. Template Statement of Work: Standard template for creating SOWs under the master agreement
2. Service Level Agreement: Detailed service levels, measurement methods, and remedies
3. Rate Card: Standard rates for services and personnel categories
4. Data Processing Agreement: Detailed terms for GDPR compliance and data processing activities
5. Security Requirements: Detailed security protocols and requirements
6. Key Personnel: List of key personnel and their roles
7. Technical Requirements: Detailed technical specifications and requirements
8. Change Control Procedure: Detailed process for managing changes to services or SOWs
9. Approved Subcontractors: List of pre-approved subcontractors and their scope
10. Exit Plan Template: Template for managing service transition upon termination
Authors
Information Technology
Professional Services
Management Consulting
Engineering Services
Business Process Outsourcing
Healthcare Services
Financial Services
Telecommunications
Manufacturing
Research and Development
Construction
Marketing and Advertising
Education and Training
Environmental Services
Logistics and Supply Chain
Legal
Procurement
Commercial
Operations
Finance
Compliance
Risk Management
Business Development
Sales
Project Management
Service Delivery
Account Management
Information Technology
Data Protection
Strategy
Chief Executive Officer
Chief Legal Officer
General Counsel
Commercial Director
Procurement Manager
Contract Manager
Legal Counsel
Business Development Manager
Project Manager
Operations Director
Chief Financial Officer
Risk Manager
Compliance Officer
Account Manager
Service Delivery Manager
Chief Technology Officer
Chief Operations Officer
Sales Director
Data Protection Officer
Strategic Sourcing Manager
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