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The Recruiting Service Level Agreement is essential for organizations seeking to formalize their relationship with recruitment service providers in Belgium. This document is particularly important when a company requires ongoing recruitment support or plans to hire multiple positions over time. The agreement ensures clarity in service delivery, performance measurement, and compliance with Belgian legal requirements, including labor laws, privacy regulations, and anti-discrimination provisions. It typically includes specific KPIs, fee structures, and process requirements, making it suitable for both large-scale recruitment campaigns and ongoing hiring needs. The document addresses key aspects such as candidate quality, response times, and success metrics while incorporating necessary data protection measures under GDPR and Belgian privacy laws.

1. Parties: Identification of the service provider (recruitment agency) and the client company, including full legal names, registration numbers, and registered addresses

2. Background: Context of the agreement, including the client's recruitment needs and the agency's expertise and services

3. Definitions: Key terms used throughout the agreement, including technical recruitment terms, service levels, and measurement metrics

4. Scope of Services: Detailed description of recruitment services to be provided, including types of positions, geographical coverage, and exclusivity terms if any

5. Service Level Requirements: Specific performance metrics, including response times, candidate quality criteria, and fill-rate expectations

6. Fees and Payment Terms: Detailed fee structure, payment schedules, and any success-based fees or refund policies

7. Process and Methodology: Step-by-step recruitment process, including sourcing, screening, and presentation of candidates

8. Obligations of the Service Provider: Recruiter's commitments, including quality standards, compliance requirements, and reporting obligations

9. Client Responsibilities: Client's obligations, including timely feedback, interview scheduling, and information provision

10. Data Protection and Privacy: GDPR compliance measures and data handling procedures for candidate information

11. Confidentiality: Protection of confidential information exchanged during the recruitment process

12. Term and Termination: Duration of the agreement, renewal terms, and termination conditions

13. Liability and Indemnification: Limitation of liability, warranties, and indemnification provisions

14. General Provisions: Standard legal clauses including governing law, dispute resolution, and entire agreement