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This Service Level Agreement For Software Development is essential for organizations engaging external developers or establishing internal development standards in Belgium. The document serves as a crucial framework for defining and measuring software development service quality, performance metrics, and delivery standards. It incorporates Belgian legal requirements and EU regulations, particularly regarding data protection (GDPR), intellectual property rights, and electronic commerce laws. The agreement is typically used when commissioning custom software development, establishing ongoing development relationships, or setting up development outsourcing arrangements. It provides comprehensive coverage of technical specifications, quality standards, response times, and performance metrics while ensuring legal compliance and risk management. The document is particularly important in the Belgian context where civil law traditions influence contract formation and enforcement, and where EU regulations play a significant role in technology service provisions.

1. Parties: Identification and details of the service provider and client

2. Background: Context of the agreement and general purpose of the software development services

3. Definitions: Detailed definitions of technical and legal terms used throughout the agreement

4. Scope of Services: Detailed description of the software development services to be provided

5. Service Levels: Specific, measurable performance metrics and service level requirements

6. Development Methodology: Agreed development approach (e.g., Agile, Waterfall) and delivery process

7. Response and Resolution Times: Timeframes for responding to and resolving different categories of issues

8. Performance Monitoring: Methods and tools for monitoring and reporting service level compliance

9. Quality Assurance: Quality standards, testing procedures, and acceptance criteria

10. Responsibilities: Detailed obligations of both parties including resource provision and cooperation

11. Change Management: Procedures for requesting, approving, and implementing changes

12. Data Protection and Security: GDPR compliance measures and security requirements

13. Intellectual Property Rights: Ownership and licensing of developed software and materials

14. Fees and Payment: Pricing, payment terms, and consequences of non-payment

15. Term and Termination: Duration, renewal, and termination conditions

16. Liability and Indemnification: Limitation of liability and indemnification obligations

17. Force Majeure: Circumstances excusing performance and related procedures

18. Confidentiality: Protection of confidential information and trade secrets

19. Governing Law and Jurisdiction: Belgian law application and dispute resolution procedures