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1. Change Management: Procedures for requesting and implementing service changes - include when significant service modifications are anticipated

2. Business Continuity: Extended business continuity provisions - include for critical services

3. Compliance Requirements: Specific regulatory compliance obligations - include for regulated industries

4. Service Customization: Terms for custom service modifications - include when offering customized solutions

5. Third-Party Services: Management of third-party service providers - include when subcontractors are involved

6. Training and Documentation: Requirements for user training and documentation - include for complex technical services

7. Intellectual Property Rights: Detailed IP provisions - include when custom development or licensed software is involved

8. Exit Management: Detailed transition procedures - include for critical or complex services

1. Schedule A - Service Specifications: Detailed technical specifications of all services covered

2. Schedule B - Service Level Metrics: Detailed performance metrics, measurement methods, and reporting formats

3. Schedule C - Fee Schedule: Pricing, payment terms, and service credit calculations

4. Schedule D - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule E - Security Requirements: Detailed security protocols and compliance requirements

6. Schedule F - Incident Management: Detailed incident classification and handling procedures

7. Appendix 1 - Technical Infrastructure: Description of technical infrastructure and system requirements

8. Appendix 2 - Report Templates: Templates for various service reports and performance measurements