1. Parties: Identification of contracting parties, including full legal names, commercial registration details, and addresses as required under Qatar law
2. Background: Context of the agreement, relationship between parties, and high-level purpose of the managed services arrangement
3. Definitions and Interpretation: Detailed definitions of terms used throughout the agreement, including technical terms and interpretation rules
4. Scope of Services: Detailed description of managed services to be provided, including core obligations and service boundaries
5. Term and Renewal: Duration of the agreement, including commencement date, initial term, and renewal provisions
6. Service Provider Obligations: Comprehensive list of service provider responsibilities, including compliance with Qatar laws and regulations
7. Customer Obligations: Customer responsibilities and requirements for enabling service delivery
8. Service Levels and Performance: Performance standards, metrics, and measurement methodology
9. Charges and Payment Terms: Pricing, payment terms, invoicing procedures, and related financial provisions
10. Personnel and Resources: Requirements for service provider staff, including qualifications and compliance with Qatar labor laws
11. Data Protection and Security: Obligations regarding data handling, security measures, and compliance with Qatar privacy laws
12. Intellectual Property Rights: Ownership and licensing of IP, including pre-existing and newly created materials
13. Confidentiality: Protection of confidential information and trade secrets
14. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
15. Force Majeure: Events beyond parties' control and their consequences
16. Termination: Termination rights, processes, and consequences
17. Exit and Migration: Procedures for service transition upon termination
18. Governing Law and Dispute Resolution: Qatar law governance and dispute resolution procedures
19. General Provisions: Standard boilerplate clauses including notices, amendments, and entire agreement
