Document background
The Managed Services Agreement is a crucial contract used when a business (the customer) outsources specific operations or services to a specialized service provider for ongoing management and delivery. This agreement, governed by Belgian law, establishes a comprehensive framework for long-term service delivery relationships, incorporating essential elements required by Belgian commercial law and EU regulations. It is particularly important for businesses seeking to optimize operations, reduce costs, or access specialized expertise while maintaining clear service standards and compliance requirements. The document covers all aspects of the service relationship, from performance metrics and pricing to data protection and exit management, ensuring alignment with Belgian civil code requirements and EU directives, particularly GDPR. This type of agreement is commonly used in IT services, business process outsourcing, facilities management, and other specialized service sectors where continuous service delivery and performance measurement are essential.
