The Residential Service Agreement is essential for formalizing the relationship between residential service providers and residents in Belgium. This document is typically used when a service provider offers comprehensive residential services such as maintenance, security, cleaning, or utility management to residents. It must comply with Belgian federal law, including the Civil Code and Consumer Protection Act, as well as specific regional regulations depending on whether the property is located in Flanders, Wallonia, or the Brussels-Capital Region. The agreement covers crucial aspects such as service scope, payment terms, provider and resident obligations, liability provisions, and termination conditions, while ensuring compliance with GDPR and consumer protection requirements. It's particularly important for property management companies, residential service providers, and building owners who need to establish clear, legally compliant service arrangements with their residents.
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1. Parties: Identification of the service provider and the resident/consumer, including full legal names, addresses, and registration numbers where applicable
2. Background: Context of the agreement and brief description of the residential services being provided
3. Definitions: Clear definitions of key terms used throughout the agreement, ensuring compliance with Belgian legal terminology
4. Service Description: Detailed description of all residential services covered by the agreement
5. Duration and Commencement: Term of the agreement, start date, and renewal conditions
6. Fees and Payment Terms: Service fees, payment schedule, payment methods, and late payment consequences
7. Service Provider Obligations: Detailed responsibilities and commitments of the service provider
8. Resident Obligations: Responsibilities and commitments of the resident
9. Access and Security: Conditions for access to the property and security measures
10. Maintenance and Repairs: Responsibilities for maintenance and repair procedures
11. Insurance and Liability: Insurance requirements and liability limitations
12. Data Protection: GDPR compliance measures and data handling procedures
13. Termination: Conditions and procedures for termination by either party
14. Notices: Communication methods and contact details for official notices
15. Governing Law: Confirmation of Belgian law application and jurisdiction
1. Utility Services: Include when the agreement covers utility management services
2. Communal Areas: Include when services involve shared facilities or spaces
3. Environmental Requirements: Include when specific environmental or energy efficiency obligations apply
4. Special Assistance: Include when services are provided to residents requiring additional support
5. Emergency Services: Include when 24/7 emergency support is part of the service package
6. Regional Specific Provisions: Include specific provisions based on whether property is in Flanders, Wallonia, or Brussels-Capital Region
7. Language Requirements: Include when agreement needs to be provided in multiple Belgian official languages
1. Schedule 1 - Service Specifications: Detailed technical specifications of all services provided
2. Schedule 2 - Fee Schedule: Detailed breakdown of all fees and charges
3. Schedule 3 - Property Details: Specific details about the property where services are provided
4. Schedule 4 - Service Level Agreement: Performance standards and response times for various services
5. Schedule 5 - House Rules: Rules and regulations for the use of services and facilities
6. Appendix A - Contact Information: Complete contact details for all relevant service personnel
7. Appendix B - Complaint Procedures: Detailed procedures for filing and handling complaints
8. Appendix C - Required Forms: Standard forms required for various service requests or notifications
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