Service Evaluation Form Template for United Arab Emirates

A comprehensive service evaluation document designed for use in the United Arab Emirates, compliant with UAE Federal consumer protection and data privacy laws. This form enables systematic collection of customer feedback on service quality, performance, and satisfaction levels. It incorporates both quantitative metrics and qualitative feedback mechanisms, allowing organizations to measure service delivery effectiveness while meeting UAE regulatory requirements for consumer protection and data handling. The document includes provisions for multilingual implementation, reflecting the UAE's diverse business environment.

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What is a Service Evaluation Form?

The Service Evaluation Form is a critical tool for businesses operating in the United Arab Emirates to gather and assess customer feedback on service delivery. This document is designed to comply with UAE Federal Law No. 15 of 2020 on Consumer Protection and UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection. It should be used following any significant service interaction to measure customer satisfaction, identify areas for improvement, and maintain service quality standards. The form captures essential metrics including service quality, staff performance, timeliness, and overall satisfaction, while ensuring proper data handling and privacy protection. It is particularly valuable for organizations seeking to maintain high service standards in the competitive UAE market and can be customized for various service sectors while maintaining regulatory compliance.

What sections should be included in a Service Evaluation Form?

1. Service Details: Basic information about the service being evaluated, including service type, date, location, and service provider details

2. Customer Information: Essential customer details including name, contact information, and service reference number, with a data protection notice

3. Service Quality Metrics: Quantitative rating scales for various service aspects (e.g., 1-5 or 1-10 scale) covering timeliness, professionalism, quality, etc.

4. Customer Experience: Qualitative feedback section for detailed comments about the service experience

5. Service Delivery Assessment: Evaluation of specific service delivery aspects against predetermined standards and expectations

6. Resolution and Follow-up: Section to indicate if any issues require follow-up or resolution

7. Confirmation and Submission: Declaration of accuracy and consent for data usage, with customer signature/verification

What sections are optional to include in a Service Evaluation Form?

1. Staff Performance Evaluation: Specific section for evaluating individual staff members, used when the service involves significant personal interaction

2. Technical Quality Assessment: Detailed technical evaluation section, included for specialized technical services

3. Cost Value Assessment: Section for evaluating value for money, included for paid services

4. Future Services Interest: Section for capturing interest in additional services, used for business development purposes

5. Language Preference: Option to specify preferred language for future communication, used in multilingual service environments

What schedules should be included in a Service Evaluation Form?

1. Rating Scale Guide: Detailed explanation of the rating scales and criteria used in the evaluation

2. Service Standards Reference: List of applicable service standards and expectations

3. Privacy Notice: Detailed information about how the collected data will be used and protected

4. Terms and Conditions: General terms regarding the evaluation process and data usage

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok��˰� | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents

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Download a Standard Service Evaluation Form

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What is a Service Evaluation Form?

What sections should be included in a Service Evaluation Form?

What sections are optional to include in a Service Evaluation Form?

What schedules should be included in a Service Evaluation Form?

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Alex Denne

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