The Service Evaluation Form is a critical tool for businesses operating in the United Arab Emirates to gather and assess customer feedback on service delivery. This document is designed to comply with UAE Federal Law No. 15 of 2020 on Consumer Protection and UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection. It should be used following any significant service interaction to measure customer satisfaction, identify areas for improvement, and maintain service quality standards. The form captures essential metrics including service quality, staff performance, timeliness, and overall satisfaction, while ensuring proper data handling and privacy protection. It is particularly valuable for organizations seeking to maintain high service standards in the competitive UAE market and can be customized for various service sectors while maintaining regulatory compliance.
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1. Service Details: Basic information about the service being evaluated, including service type, date, location, and service provider details
2. Customer Information: Essential customer details including name, contact information, and service reference number, with a data protection notice
3. Service Quality Metrics: Quantitative rating scales for various service aspects (e.g., 1-5 or 1-10 scale) covering timeliness, professionalism, quality, etc.
4. Customer Experience: Qualitative feedback section for detailed comments about the service experience
5. Service Delivery Assessment: Evaluation of specific service delivery aspects against predetermined standards and expectations
6. Resolution and Follow-up: Section to indicate if any issues require follow-up or resolution
7. Confirmation and Submission: Declaration of accuracy and consent for data usage, with customer signature/verification
1. Staff Performance Evaluation: Specific section for evaluating individual staff members, used when the service involves significant personal interaction
2. Technical Quality Assessment: Detailed technical evaluation section, included for specialized technical services
3. Cost Value Assessment: Section for evaluating value for money, included for paid services
4. Future Services Interest: Section for capturing interest in additional services, used for business development purposes
5. Language Preference: Option to specify preferred language for future communication, used in multilingual service environments
1. Rating Scale Guide: Detailed explanation of the rating scales and criteria used in the evaluation
2. Service Standards Reference: List of applicable service standards and expectations
3. Privacy Notice: Detailed information about how the collected data will be used and protected
4. Terms and Conditions: General terms regarding the evaluation process and data usage
Relevant legal definitions
Clauses
Relevant Industries
Hospitality
Healthcare
Financial Services
Retail
Professional Services
Information Technology
Education
Real Estate
Telecommunications
Government Services
Consulting
Transportation
Relevant Teams
Customer Service
Quality Assurance
Operations
Compliance
Customer Experience
Service Delivery
Performance Management
Client Relations
Business Development
Strategic Planning
Relevant Roles
Customer Service Manager
Quality Assurance Director
Operations Manager
Service Delivery Manager
Customer Experience Officer
Compliance Officer
Business Unit Head
Branch Manager
Customer Relations Executive
Service Quality Analyst
Performance Management Specialist
Client Services Director
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